Technical Support Specialist

Technical Support – Brief Overview

The ideal candidate has a thorough understanding of a popular accounting software program such as QuickBooks®, PeachTree®, Great Plains®, etc. They need excellent telephone communications skills. You need to have knowledge of one of these areas: accounting, bookkeeping or computers. College or certifications are NOT required. We will provide free professional training.

This person will provide friendly assistance to our clients, who will be calling in for support on our award winning accounting and scheduling software; Total Office Manager®.

This is a permanent full time position. Hours are flexible. Benefits include competitive wages, health insurance, dental insurance, life insurance, paid holidays, paid personal days, paid sick days, paid birthday, paid vacation, educational reimbursements, flex time and profit sharing.

We have two support positions available. We also have sales positions available for the right person.

About Aptora

Aptora is a software company specializing in the service and contracting industries. In 2006, we were voted one of the top twenty five companies in the Kansas City area, with twenty five employees or less, by the Business Journal. Please visit www.aptora.com/employment

Priorities

• Respond to customer requests for support through the help desk system
• Enter and test bugs reported from customers and internal testing
• Participate as a member of the sales team
• Assist coworkers with training and questions related to our software products
• Test and verify the functionality of program changes and enhancements
• Ensure confidentiality of customer data files and paperwork

Technical Support

• Answer training questions
• Verify and report program bugs reported by customers
• Assist with product installation and registration
• Verify that clients have current technical support agreements

Testing

• Verify that bug fixes and enhancements are functioning properly before release
• Provide input and suggestions on enhancements and bug fixes
• Periodically work through each software application for quality assurance
• Step through the programs looking for application and logic errors
• Examine the programs for ways to improve functionality or usability

Sales

• Assist with helping customers with sales related questions
• Process customer orders according to company guidelines
• Follow up on customers that have expiring or expired support for renewal
• Assist sales persons with customer questions during demo process

Internal Support

• Assist coworkers with functionality questions and errors in the software used for office operations
• Assist network admin with hardware issues and questions

Confidentiality

• Insure that customer data files used for testing are handled in accordance with company guidelines
• Shred all printouts generated from customers data files and faxes containing sensitive customer data