VIP Support Plan - 18% of Retail
Our Best-Selling Option (included in your first year of software ownership)
The final price is equal to 18% of the total retail price of the software.
What You Get
All major upgrades, enhancements, new versions, etc. We typically produce four (4) major software upgrades each year (about once per quarter). We are very aggressive when it comes to fine tuning and perfecting this product.
New related (separate) products or services would not be included for free. Premium Features that require hardware are not included (such as POS Light and Caller ID).
Minor product updates, service packs and bug fixes are included.
Electronic (PDF) documentation, books, guides, etc. will be updated along with the software.
Federal, State and Local Payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
National zip code database updates.
Unlimited technical support incidents via telephone, fax, or email. We provide you with TOLL-FREE telephone numbers.
You are allowed to assign up to four people from your company to contact technical support.
Our experts will provide support for installation; upgrade assistance, basic functionality, capability, and general how-to. While we will not attempt to be a replacement for a qualified accounting professional, we will also answer basic accounting and bookkeeping questions. User training is NOT covered, unless otherwise noted. Please see terms and conditions for plan details.
24/7 access to the Total Office Manager Knowledge Base, Users Discussion Forum, Tech Tips, and FAQ.
Free online training videos. These may also be downloaded directly to your computer.
Free one-time payroll setup review and chart of accounts review.
Standard Maintenance Plan - 10% of Retail
Perfect for those who don't ask for much help but still want the "latest and greatest" software features. The final price is equal to 10% of the total retail price of the software.
What You Get
We are proud to offer the most affordable standard maintenance plan in the industry. We know that ongoing fees can kill the small business person. That's why we are working hard to make our software affordable for the "small guy" who needs powerful software but doesn't want to commit to high annual fees. You will receive all new versions, enhancements, service packs and bug fixes.
Federal, county, state and local payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
National zip code database updates.
$79 flat rate technical support fee via toll free telephone, toll free fax, or email.
24/7 access to the Total Office Manager training videos, knowledge base, users discussion forum, tech tips newsletter, and FAQ.
$79 professional chart of accounts review.
$79 detailed payroll setup review.
General Terms of Support and Maintenance
Aptora Corporation will provide software support and basic bookkeeping advice to a well qualified bookkeeping professional. Support is defined as "services provided in an attempt to help a user solve a specific problem with Total Office Manager. Training is not included in any of our support plans.
Aptora Corporation may limit support to one incident per day or one hour per day, per company. Callers will generally be asked to leave a message. Call back times are typically less than one hour but may take up to four business hours. Support is available Monday through Friday except federal holidays. Support hours are 8am to noon and 1pm to 5pm central time. Aptora Corporation will not address networking issues or answer questions that would be better addressed by an accountant or IT (information technology) company.
You generally do not need to own a support plan to use Total Office Manager. The software will not prevent you from logging in or using the software if you do not have a support plan in affect. However, the payroll functions in the software will not allow you to process payroll checks or liabilities unless your payroll tax tables are current and up to date.
Support may not be refundable. Please be aware that software updates may not be available until the order is fully processed; this could take up to one (1) business day.
Additional Support & Training
Four kinds of training options are available from Aptora Corporation: Onsite Training, Training at Aptora HQ, LiveOnline Web Based Training and Spring and Fall Total Office Manager training in Kansas City (subject to demand).
Onsite Training
For the quickest uptime and most personalized training, choose onsite training. An Aptora representative visits your location to train your personnel and make sure the most important aspects of Total Office Manager, like chart of accounts and inventory, are getting setup correctly.
Investment
$1,750 for first day, $1,500 each additional day, plus travel and living expenses. Subject to availability.
Training at Aptora HQ
Arrange to visit Aptora HQ and get custom expert training covering the topics of your choice. Please call us for details. Subject to availability.
Investment (per day)
$500.00 for the first person and just $250.00 for each additional person from the same company.
LiveOnline Web Based Training
Aptora offers qualified, personalized Total Office Manager web-based training on the topics most important to you. Imagine two or three employees pulling up chairs around your largest monitor while we connect over the internet. Then put us on speaker-phone as we interactively train your employees on your database on the issues which benefit your company most! Take this one step further by having your IT professional hook up a rental projector in your conference room. Presto! You have a full-blown seminar for as many employees as you can fit in the room, and the cost per employee is very affordable.
Investment
$125 per hour (used in 1/2 hour increments) Buy 5 or more hours for 25% off!
Seminar Training
Coming to one of Aptora's Classroom Training seminars in the Kansas City Metro area allows you to get training on several different areas of the program. With both Basic and Advanced classes there is always something for everyone. This is also a great time to meet other Total Office Manager users, see how they are using the program and exchange ideas. These events are subject to there being sufficient demand.
Investment
Pricing information will be available when the next seminar is schedule, please feel free to contact your sales representative for more information. Your investment includes all training materials, continental breakfast, beverages, snacks, and lunch. We usually throw a cocktail party this first night. Students will need to arrange travel, transportation, and hotel. Please be sure to sign up early. We block out a limited number of very nice rooms and a really cheap price. They go fast.
