Benefits In Brief

• Flat rate pricing allows you to charge more because you are not itemizing your invoice. T&M invites unfair and uneducated criticism of your labor charges that you can’t justify.
• Customers complain less because they know the price before the work begins. No sticker shock. Customers approve everything. Customers also appreciate knowing their paying the same price for the same repair as everyone else.
• Collections are easier because prices and payment are discussed in advance.
• Technicians prefer it. A nationally standardized flat rate price book is authoritative and easier to explain. The price is “not their fault”.
• You will see fewer invoice errors because technicians copy the descriptions and prices right out of the book.
• Labor times are based on the “average technician”. Your company will benefit from fast efficient work.
• It’s easier to sell equipment against high repair costs because the customer can see the price of new versus the price of a repair.
• Maintenance agreements are easier to sell because the customer can see the discount they would get on the repair if they owned one.
• Experts overwhelmingly recommend flat rate pricing. The nation’s big franchises use it.