Support Plans

All plans last one year and require full payment unless otherwise stated. Total Office Manager® users are required to be continuously involved in a support plan. Support plans may not be fully refundable. Please see terms and conditions for details.

Standard Plan

• All major upgrades, new versions, enhancements, service packs and bug fixes.
• Federal, State and Local Payroll tax table updates.
• National ZIP Code database updates.
• $49 for each technical support incident via telephone, fax, or email. These are not toll-free numbers.
• 24/7 access to the Total Office Manager Knowledge Base, Tech Tips, and FAQ.
• $49 database password recovery. Others can charge a lot more for this!
• $49 Payroll setup review and Chart of Accounts review

* This item is non-refundable. Please be aware that Software Updates may not be available until the order is fully processed; this could take up to one (1) business day.

VIP Plan

• All major upgrades, enhancements, new versions, etc. You are guaranteed at least one major upgrade.
• Minor product updates, service packs and bug fixes.
• New or updated documentation, books, guides, etc. will be shipped directly to you when available.
• Federal, State and Local Payroll tax table updates.
• National ZIP Code database updates.
• Unlimited technical support incidents via telephone, fax, or email. We provide you with TOLL-FREE telephone numbers.
• You are allowed to assign up to four people from your company to contact technical support.
• Access to computer, software, and accounting experts.
• Access to senior software programmers,
• Our experts will provide support for installation; upgrade assistance, basic functionality, capability, and general how-to. While we will not attempt to be a replacement for a qualified accounting professional, we will also answer basic accounting and bookkeeping questions. User training is NOT covered! Please see terms and conditions for plan details.
• 24/7 access to the Total Office Manager Knowledge Base, Tech Tips, and FAQ.
• Free database password recovery. Others can charge a lot for this!
• Free online training videos.
• Free Payroll setup review and Chart of Accounts review

* This item is non-refundable. Please be aware that Software Updates may not be available until the order is fully processed; this could take up to one (1) business day.

Additional Support & Training

Four kinds of training options are available from Aptora Corporation: Onsite Training, Training at Aptora HQ, LiveOnline Web Based Training and Spring and Fall TOM training in Kansas City.

Onsite Training

For the quickest uptime and most personalized training, choose Onsite Training. An Aptora representative visits your location to train your personnel and make sure the most important aspects of Total Office Manager, like Chart of Accounts and Payroll, are getting setup correctly.

Investment: $1,750 for first day, $1,500 each additional day, plus travel and living expenses.

Training at Aptora HQ

Arrange to visit Aptora HQ and get custom expert training covering the topics of your choice. Please call us for details.

Investment (per day): $500.00 for the first person and just $250.00 for each additional person from the same company.

LiveOnline Web Based Training

Aptora offers qualified, personalized Total Office Manager web-based training on the topics most important to you. Imagine two or three employees pulling up chairs around your largest monitor while we connect over the internet. Then put us on speaker-phone as we interactively train your employees on your database on the issues which benefit your company most! Take this one step further by having your IT professional hook up a rental projector in your conference room. Presto! You have a full-blown seminar for as many employees as you can fit in the room, and the cost per employee is very affordable.

Investment: $100 per hour, or $75 per hour for a 5-hour package of time (used in as little as 1/2 hour increments).

Seminar Training

Coming to one of Aptora's Biannual Classroom Training seminars in the Kansas City Metro area allows you to get training on several different areas of the program. With both Basic and Advanced classes there is always something for everyone. This is also a great time to meet other TOM users, see how they are using the program and exchange ideas.