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Software Support Plans and Training

All plans last one year and require full payment unless otherwise stated. Total Office Manager® users are strongly encouraged to be continuously involved in a support plan. Support plans may not be fully refundable. Please see terms and conditions for details.

Compare Support Options                    Jump to:  Premium Support    VIP Support     Standard Support   

VIP Support - $1,999 Annually
Our Best-Selling Option

What You Get
  • All major upgrades, enhancements, new versions, etc. You are guaranteed at least one major upgrade. We are very aggressive when it comes to fine tuning and perfecting this product. We have three major new version releases each year and dozens of upgrades.
  • Premium Features such as AIA Billing, Sales Opportunity Manager, and more. As additional Premium Features are added, you will also receive those free. This is regardless of how many users you have or how many databases (company files) you maintain.
  • Minor product updates, service packs and bug fixes.
  • New or updated documentation, books, guides, etc. will be shipped directly to you when available.
  • Federal, State and Local Payroll tax table updates.  We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
  • National zip code database updates.
  • Unlimited technical support incidents via telephone, fax, or email. We provide you with TOLL-FREE telephone numbers.
  • You are allowed to assign up to four people from your company to contact technical support.
  • Our experts will provide support for installation; upgrade assistance, basic functionality, capability, and general how-to. While we will not attempt to be a replacement for a qualified accounting professional, we will also answer basic accounting and bookkeeping questions. User training is NOT covered, unless otherwise noted. Please see terms and conditions for plan details.
  • 24/7 access to the Total Office Manager Knowledge Base, Users Discussion Forum, Tech Tips, and FAQ.
  • Free online training videos.
  • Free one-time payroll setup review and chart of accounts review
Investment: $ 1,999.00 Annually
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Premium Support - $1,199 Annually

What You Get
  • You receive three (3) top priority technical support incidents via your choice of phone, fax, or email. You may use them free, anytime during the term of your support plan. These calls are toll free.
  • Our experts will provide support for installation; upgrade assistance, basic functionality, capability, and general how-to. While we will not attempt to be a replacement for a qualified accounting professional, we will also answer basic accounting and bookkeeping questions. User training is NOT covered, unless otherwise mentioned. Please see terms and conditions for plan details.
  • All major upgrades, new versions, enhancements, service packs and bug fixes. We are very aggressive when it comes to fine tuning and perfecting this product. We have three major new version releases each year and dozens of upgrades.
  • 50% discount on all Premium Features such as AIA Billing, Sales Opportunity Manager, and more. Premium Features are generally $499 each. This is the price regardless of how many users you have or how many databases (company files) you maintain.
  • Federal, State and Local Payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.
  • National zip code database updates.
  • $49 for each technical support incident via telephone, fax, or email. These are TOLL FREE numbers.
  • 24/7 access to the Total Office Manager Knowledge Base, Users Discussion Forum, Tech Tips, and FAQ.
  • $49 Payroll setup review and Chart of Accounts review
Investment: $ 1,199.00 Annually
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Standard Maintenance Plan - $599 Annually

What You Get

We are proud to offer the most affordable standard maintenance plan in the industry. We know that ongoing fees can kill the small business person. That’s why we are working hard to make our software affordable for the “small guy” who needs powerful software but doesn’t want to commit to high annual fees.

  • You will receive all new versions, enhancements, service packs and bug fixes. You will not receive new Advanced Features added after your initial investment (e.g.: AIA Billing or CRM). Advanced Features will be locked and may be acquired at a later time for a reasonable fee.

  • Premium Features (e.g.: AIA Billing or CRM) are $499.00. This is a onetime fee; regardless of how many users or databases you have. New versions may be purchased at anytime but you are not obligated.

  • Federal, county, state and local payroll tax table updates. We carefully monitor the tax laws. Payroll tables are updated as changes are made public.

  • National zip code database updates.

  • $49 flat rate technical support fee via toll free telephone, toll free fax, or email.

  • 24/7 access to the Total Office Manager training videos, knowledge base, users discussion forum, tech tips newsletter, and FAQ.

  • $49 professional chart of accounts review.

  • $49 detailed payroll setup review.

  • This plan is $599 per year for up to ten (10) concurrent users. Each additional user adds just $50 per year.

Investment: $ 599.00 Annually
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General Terms of Support

Aptora Corporation will provide software support and basic bookkeeping advice to a well qualified bookkeeping professional. Training is not included. Aptora Corporation may limit support to one incident per day or one hour per day, per company. Callers will generally be asked to leave a message. Call back times are typically less than one hour but may take up to four business hours. Support is available Monday through Friday except federal holidays. Support hours are 8am to noon and 1pm to 5pm central time. Aptora Corporation will not address networking issues or answer questions that would be better addressed by an accountant or IT (information technology) company.

Support may not be refundable. Please be aware that Software Updates may not be available until the order is fully processed; this could take up to one (1) business day.

Additional Support & Training

Four kinds of training options are available from Aptora Corporation: Onsite Training, Training at Aptora HQ, LiveOnline Web Based Training and Spring and Fall Total Office Manager training in Kansas City (subject to demand).

Onsite Training

For the quickest uptime and most personalized training, choose onsite training. An Aptora representative visits your location to train your personnel and make sure the most important aspects of Total Office Manager, like chart of accounts and inventory, are getting setup correctly.

Investment
$1,750 for first day, $1,500 each additional day, plus travel and living expenses. Subject to availability.

Training at Aptora HQ

Arrange to visit Aptora HQ and get custom expert training covering the topics of your choice. Please call us for details. Subject to availability.

Investment (per day)
$500.00 for the first person and just $250.00 for each additional person from the same company.

LiveOnline Web Based Training

Aptora offers qualified, personalized Total Office Manager web-based training on the topics most important to you. Imagine two or three employees pulling up chairs around your largest monitor while we connect over the internet. Then put us on speaker-phone as we interactively train your employees on your database on the issues which benefit your company most! Take this one step further by having your IT professional hook up a rental projector in your conference room. Presto! You have a full-blown seminar for as many employees as you can fit in the room, and the cost per employee is very affordable.

Investment
$125 per hour (used in 1/2 hour increments)  Buy 5 or more hours for 25% off!

5 hours of LiveOnline training are provided with the initial purchase of Total Office Manager.

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Seminar Training

Coming to one of Aptora's Biannual Classroom Training seminars in the Kansas City Metro area allows you to get training on several different areas of the program. With both Basic and Advanced classes there is always something for everyone. This is also a great time to meet other Total Office Manager users, see how they are using the program and exchange ideas. These events are subject to there being sufficient demand.

Investment
Aptora Training Class Registration (first student). Each additional student is just $199.00. Your investment includes all training materials, continental breakfast, beverages, snacks, and lunch. We usually throw a cocktail party this first night. Students will need to arrange travel, transportation, and hotel. Please be sure to sign up early. We block out a limited number of very nice rooms and a really cheap price. They go fast.