| Standard | Premium | VIP | |
|---|---|---|---|
| Telephone, Fax, Email Technical Support Incidents | 0 | 3 | Unlimited |
| Toll Free Fax and Telephone Numbers | Yes | Yes | Yes |
| Guaranteed Response Time (Hrs) | 24 | 24 | 4 |
| Bug Fixes and Service Packs Via Download | Yes | Yes | Yes |
| New Features Via Download | Yes | Yes | Yes |
| Major Upgrades and New Versions Via Download | Yes | Yes | Yes |
| Premium Features | No | 50% Off | Yes |
| Ship New/Revised Printed Guides & Manuals | No | Yes | Yes |
| Discounts on Major Upgrades and New Versions | No | FREE | FREE |
| Federal, State and Local Payroll Tax Table Updates | Yes | Yes | Yes |
| National ZIP Code Database Updates | Yes | Yes | Yes |
| Employees Who Can Contact Us For Support | Unlimited | Unlimited | 4 |
| Assistance With Installation and Upgrade Issues | $49/incident | $49/incident | Yes |
| Assistance With Basic General "How To" and Features | $49/incident | $49/incident | Yes |
| Assistance With Accounting & Bookkeeping Questions | $49/incident | $49/incident | Yes |
| Product Training and Detailed Walk Through Of Usage | Video | Video | Video |
| Access To Knowledge Base, Tech Tips, and FAQ. | Yes | Yes | Yes |
| Annual Investment | $599.00 | $1,199.00 | $1,999.00 |