| Support Links |
|
|
| Support Plans |
|
|
| Other Links |
|
|
 |
|
All plans last one year and require full payment unless otherwise stated.
Total Office Manager® users are strongly encouraged to be continuously involved in a
support plan. Support plans may not be fully refundable. Please see terms and
conditions for details.
VIP Support - $1,999 Annually
Our Best-Selling Option
What You Get
- All major upgrades, enhancements,
new versions, etc. You are guaranteed at least one major upgrade. We
are very aggressive when it comes to fine tuning and perfecting this product.
We have three major new version releases each year and dozens of upgrades.
New related products or services would not be included for free.
- Premium Features such as AIA Billing, Sales Opportunity
Manager, and more. As additional Premium Features are added, you
will also receive those free. This is regardless of how many
users you have or how many databases (company files) you
maintain.
- Minor product updates, service packs and bug fixes.
- New or updated documentation, books, guides, etc. will be shipped
directly to you when available.
- Federal, State and Local Payroll tax table updates.We carefully
monitor the tax laws. Payroll tables are updated as changes are made public.
- National zip code database updates.
- Unlimited technical support incidents via telephone, fax, or email. We
provide you with TOLL-FREE telephone numbers.
- You are allowed to assign up to four people from your company to contact
technical support.
- Our experts will provide support for installation; upgrade assistance,
basic functionality, capability, and general how-to. While we will not
attempt to be a replacement for a qualified accounting professional, we will
also answer basic accounting and bookkeeping questions. User training is NOT
covered, unless otherwise noted. Please see terms and conditions for plan details.
- 24/7 access to the Total Office Manager Knowledge Base, Users Discussion
Forum, Tech Tips, and FAQ.
- Free online training videos.
- Free one-time payroll setup review and chart of accounts review
Investment: $ 1,999.00 Annually
Premium Support - $1,199 Annually
What You Get
- You receive three (3) top priority technical support incidents via your
choice of phone, fax, or email. You may use them free, anytime during the
term of your support plan. These calls are toll free.
- Our experts will provide support for installation; upgrade assistance,
basic functionality, capability, and general how-to. While we will not
attempt to be a replacement for a qualified accounting professional, we will
also answer basic accounting and bookkeeping questions. User training is NOT
covered, unless otherwise mentioned. Please see terms and conditions for plan details.
- All major upgrades, new versions, enhancements, service packs and bug
fixes. We are very aggressive when it comes to fine tuning and perfecting this
product. We have three major new version releases each year and dozens of
upgrades.
- 50% discount on all Premium Features such as AIA Billing,
Sales Opportunity Manager, and more. Premium Features are
generally $499 each. This is the price regardless of how many
users you have or how many databases (company files) you
maintain.
- Federal, State and Local Payroll tax table updates. We carefully monitor
the tax laws. Payroll tables are updated as changes are made public.
- National zip code database updates.
- $49 for each technical support incident via telephone, fax, or email.
These are TOLL FREE numbers.
- 24/7 access to the Total Office Manager Knowledge Base, Users Discussion
Forum, Tech Tips, and
FAQ.
- $49 Payroll setup review and Chart of Accounts review
Investment: $ 1,199.00 Annually
Standard Maintenance Plan - $599 Annually
What You Get We are proud to offer the most
affordable standard maintenance plan in the industry. We know
that ongoing fees can kill the small business person. That’s why
we are working hard to make our software affordable for the
“small guy” who needs powerful software but doesn’t want to
commit to high annual fees.
-
You will receive all new versions,
enhancements, service packs and bug fixes. You will not
receive new Advanced Features added after your initial
investment (e.g.: AIA Billing or CRM). Advanced Features
will be locked and may be acquired at a later time for a
reasonable fee.
-
Premium Features (e.g.: AIA Billing or
CRM) are $499.00. This is a onetime fee; regardless of how
many users or databases you have. New versions may be purchased at
anytime but you are not obligated.
-
Federal, county, state and local payroll
tax table updates. We carefully monitor the tax laws.
Payroll tables are updated as changes are made public.
-
National zip code database updates.
-
$49 flat rate technical support fee via
toll free telephone, toll free fax, or email.
-
24/7 access to the Total Office Manager
training videos, knowledge base, users discussion forum,
tech tips newsletter, and FAQ.
-
$49 professional chart of accounts review.
-
$49 detailed payroll setup review.
-
This plan is $599 per year for up to ten
(10) concurrent users. Each additional user adds just $50
per year.
Investment: $ 599.00 Annually
General Terms of Support
Aptora Corporation will provide software support and
basic bookkeeping advice to a well qualified bookkeeping professional.
Training is not included. Aptora Corporation may limit support to one
incident per day or one hour per day, per company. Callers will generally be
asked to leave a message. Call back times are typically less than one hour
but may take up to four business hours. Support is available Monday through
Friday except federal holidays. Support hours are 8am to noon and 1pm to 5pm
central time. Aptora Corporation will not address networking issues or
answer questions that would be better addressed by an accountant or IT
(information technology) company.
Support may not be refundable. Please be aware that
Software Updates may not be available until the order is fully processed;
this could take up to one (1) business day.
Additional Support & Training
Four kinds of training options are available from Aptora Corporation: Onsite
Training, Training at Aptora HQ, LiveOnline Web Based Training and Spring and
Fall Total Office Manager training in Kansas City (subject to demand).
Onsite Training
For the quickest uptime and most personalized training, choose
onsite training. An Aptora representative visits your location to train your personnel
and make sure the most important aspects of Total Office Manager, like chart of
accounts and inventory, are getting setup correctly.
Investment
$1,750 for first day, $1,500 each
additional day, plus travel and living expenses. Subject to availability.
Training at Aptora HQ
Arrange to visit Aptora HQ and get custom expert training covering the topics
of your choice. Please call us for details. Subject to availability.
Investment (per day)
$500.00 for the first
person and just $250.00 for each additional person from the same company.
LiveOnline Web Based Training
Aptora offers qualified, personalized Total Office Manager web-based training
on the topics most important to you. Imagine two or three employees pulling up
chairs around your largest monitor while we connect over the internet. Then put
us on speaker-phone as we interactively train your employees on your database on
the issues which benefit your company most! Take this one step further by having
your IT professional hook up a rental projector in your conference room. Presto!
You have a full-blown seminar for as many employees as you can fit in the room,
and the cost per employee is very affordable.
Investment
$125 per hour (used in 1/2
hour increments) Buy 5 or more hours for 25% off!
5 hours of LiveOnline training are provided
with the initial purchase of Total Office Manager.
Seminar Training
Coming to one of Aptora's Classroom Training seminars in the Kansas
City Metro area allows you to get training on several different areas of the
program. With both Basic and Advanced classes there is always something for
everyone. This is also a great time to meet other Total Office Manager users, see how they are
using the program and exchange ideas. These events are subject to there being
sufficient demand.
Investment
Pricing information will be available when the next seminar is schedule, please feel free to contact your sales representative for more information. Your investment includes all training materials,
continental breakfast, beverages, snacks, and lunch. We usually throw a
cocktail party this first night. Students will need to arrange travel,
transportation, and hotel. Please be sure to sign up early. We block out a
limited number of very nice rooms and a really cheap price. They go fast.
|
