TOM now has a Rounding Adjustment account under Equity.  The rounding account shows $417.71.  Can you tell me where the rounding is coming from and how to rid this figure from the financials.

The scenario you describe most likely stems from an incompletely saved transaction.  There are many reasons in the computer world that a transaction might not get completely saved (like hard disk drive "read/write errors", for example).  An incompletely saved transaction means when one half of the double-entry transaction gets saved, but the second half of the transaction gets lost for whatever reason.  In other words, a debit got saved but the associated credit got lost, or vise-versa.  TOM understands that there MUST be a double entry somewhere, so in these cases the “missing” entry becomes a temporary Rounding Adjustment which appears on certain forms.  Here’s how to clean up this amount:

From the main menu in TOM, click Tools > Utilities.  The Utilities dialog box will appear.  Highlight “Database Checkup” and click the “OK” button to reveal the Database Checkup form.  This form is used to scan for various suspect items in the database.  Please try scanning for “Out of Balance Transactions” first.  Double-click to open any that are found, and examine them closely, looking for incomplete entries.  Make any corrections necessary, then save and close the transaction.  If the transaction appears in the scan results list, but nothing strange about it is found, try putting a “-“ or any other character in the memo field.  This will cause TOM to re-establish the transaction in the General Journal upon save, perhaps correcting the situation.  Having examined a transaction listed after a scan, you might want to locate that same transaction in TOM’s General Journal (Banking > General Journal) to look for anything strange there.  Do the same sort of investigation after scanning for “Find Orphan Records” and “Checks/Bills with Missing Dates” as well.

It might take a bit of detective work, but you’ll probably find the origins of the Rounding Adjustment amount and be able to correct the transactions.

On a hardware note, if this sort of situation happens on a regular basis it might signal that there are network connectivity issues at hand or even a hard disk drive starting to fail on the server or elsewhere.  As with any business, be sure a qualified IT professional has a proper backup solution and disaster recovery plan implemented.