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Training Videos

Accounts Receivable

Discover what service companies using Total Office Manager need to know about the Accounts Receivable cycle! Learn how to invoice customers, issue credit memos, create refund checks, receive payments, deposit money, assess finance charges on overdue accounts, and generate statements.

Duration: 30:07 Minutes

Video Size: 29,413 KB

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Paying Liabilities

Not paying liabilities correctly is one of the biggest common mistakes Total Office Manager  users make. This important video covers how to pay sales tax liabilities and payroll liabilities correctly, including how to make adjustments to each.

Duration: 08:11 Minutes

Video Size: 11,956 KB

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Service Agreement Management

Whether HVAC, Plumbing, Electrical, Computer, or other service business, service agreements can be the lifeblood of your organization. Reaching a goal of having 100 service agreements per technician means having virtually no business dead spots, and keeps your staff busy even when the weather is mild. This Total Office Manager training video covers everything from setting up new service agreements, to managing and marketing renewals.

Duration: 13:45 Minutes

Video Size: 14,920 KB

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Service Call Flow

This training video covers creating a new work order and managing it along with others on the schedule board through completion. Also covered is scheduling and managing appointments.

Duration: 25:42 Minutes

Video Size: 27,169 KB

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Setting Up Chart of Accounts

Learn how to create a new account in your Chart of Accounts.

Duration: 04:02 Minutes

Video Size: 6,335 KB

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Setting Up Departments

One of the most useful aspects of Total Office Manager to HVAC, Electrical, and Plumbing contractors is the ability to generate an income statement for a single department. This video looks at an example department setup, then shows you how to setup departments for yourself.

Duration: 04:06 Minutes

Video Size: 5,398 KB

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Setting Up Sales Tax

In Total Office Manager, sales tax items and sales tax groups define HOW to collect sales tax. Sales tax codes define IF sales tax is collected. This video covers how to set up both sales tax items and groups, as well as sales tax codes.

Duration: 09:58 Minutes

Video Size: 10,134 KB

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Setting Up Security

No service company would leave their physical building and warehouse unsecured, nor should your data in Total Office Manager! In this easy video you'll learn how to enable TOM's extensive built-in security, how to setup new TOM users, how to assign security permissions to those users, and how to modify security permissions on existing users.

Duration: 09:45 Minutes

Video Size: 11,561 KB

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Setting Up Work Order Types

Work order types are used to classify the various types of work you do, and are used when creating and managing work orders on the schedule board. This video covers how to setup new work order types.

Duration: 02:35 Minutes

Video Size: 4,366 KB

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