Support Hours Our technical support department takes incoming phone calls Monday through Friday from 8:00 AM to 12:00 PM and 1:00 PM to 4:30 PM CST. Our support agents are actually working from at least 8AM to 5:00PM and beyond. Our goal is to catch up on all phone calls, email, and forum support questions … Continue reading When is live support available and how long does it take to get a response?