Frequently Asked Questions for Technical Support

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Can we do flat rating out of your software?

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Can your software help me with project management?

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Is your accounting built in? We have only ever used QuickBooks, are there advantages to using your software?

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Will my accountant be ok with us using an accounting system that is not QuickBooks?

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In our current software system, we had to purchase the higher end more expensive version of QuickBooks to unlock advanced inventory functionality. Will we have to pay a higher price to unlock advanced inventory features in your software as well?

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Our data is not synchronizing correctly with QuickBooks, will we have the same issue when using your software program?

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Does your software require synchronizing to an accounting system such as QuickBooks or Sage for it to work properly?

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If we sign up with you, do we have to pay the monthly fee during implementation and training, or does that occur only after we fully learn and utilize the software to run our business?

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How long is your price valid for hosted? Will your prices increase over time? Once we sign up, are we locked in forever if we change our mind?

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Does it cost extra if we run multiple companies using your software?

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Is your software going to cost me “an arm and a leg”?

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Is there a way we can demo your new software system?

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The software we currently use in on premise, what benefits are there to moving to your cloud-based system?

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When we migrate our data into your software, do all my invoices and financials migrate over properly?

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Can you guys migrate my data from my current software into yours?

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How long will it take us to learn the software and go-live?

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Your software does a lot! Is it exceedingly difficult to learn?

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How frequently do you update your software?

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Is your company in danger of going out of business or selling out like Wintac did?

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Where are you located? Can we come out and visit?

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