Frequently Asked Questions for Technical Support

Why Can’t I Attach a File From Document Links in Aptora Mobile II (the app)?

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How Can We Delete a Customer Credit Card Payment?

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Is there a way to take a current customer account and make it a sub account under another customer?

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What business & compliance database requirements should you consider?

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What should I do if I don’t have internal IT employees?

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What is the difference between Cloud and Hybrid?

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Does Aptora use the same server environment for cloud and hybrid customers?

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What happens if my data gets hacked or I become a victim of ransomware?

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Will my integration selection affect my onboarding?

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Which options will be the best price?

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How long does a data migration take?

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What is a planning meeting?

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How does existing payroll data migrate over?

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Are my existing service agreements migrated?

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Can we import data from existing flat rate pricing software ourselves?

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Will my open receivables & payables be migrated?

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Will my general journal details migrate?

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How Do I Cancel a Customer Service Agreement?

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How do we void a check written in a prior year after tax returns are filed?

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Track Sales Tax Paid for Materials and Deduct That Amount When Remitting Tax Collected

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