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  • Software Setup & Installation
    • New Company Wizard
    • Check Web For Update
    • Fixing Common Setup Problems
    • Installation – Networking
    • Installation Error Codes
    • Installation Troubleshooting
    • Mapping Drives for Network Shares in Aptora Hosted
    • Configuring Aptora Hosted for Windows OS
    • Preparing Total Office Manager for Contractor Compass™
    • Configuring Aptora Hosted for macOS
    • How to Install and Use Contractor Compass Dashboards
    • Who Do I Contact?
  • Importing, Exporting & Migrations
    • Importing – Timesheets
    • Importing Data Into Total Office Manager
    • Importing Flat Rate Plus for Aptora Hosted Solutions
    • Importing Flat Rate Plus™ Data into Total Office Manager
  • Navigation & Searching
    • Advanced Search
    • Find As You Type
    • Keyboard Shortcuts
    • Workflow Navigator
    • List Management – Filter Center
    • List Management – Quick Filter
    • List Management – Smart Lists
  • Tools & Utilities
    • Company Information
    • Asset and Tool Tracking & Management
    • Audit Trail
    • Standard Calculator
    • Custom Footers List
    • Document Manager (how to use it)
    • Email Setup for Total Office Manager
    • Fixed Assets (adding and editing company assets)
    • Loan Amortization Calculator
    • Phone Message List
    • Caller ID – Phone Monitor
    • Reminder Items List
    • Reminder List
    • Repeat Appointments
    • Work/Ship Method
    • City State and County Finder by Zip Code
    • Utilities – Overview
      • Database Checkup Utility
      • Mark Items to be Sold Utility
      • Bulk Customer Inactivation Utility
      • Update Sales Departments Utility (mass change)
      • Missing Department Entries (how to locate)
      • Remove Telephone Formatting Utility
      • Locate/Merge Duplicate Customer:Jobs Utility
      • Fix Address Fields Utility
  • Security, Users, & Preferences
    • Administrator Bypass Authorization
    • Granting Permission to Users
    • Preferences – Overview
    • How to Make Total Office Manager Faster in Eight Steps
    • Total Office Manager User List
  • Employees & Payroll
    • Employees – Adding New and Editing
    • Employee Type
    • Employee List
    • Setting up a Payroll System from Scratch
    • New Employee Setup
    • Employee Efficiency – Assign Hours
    • Form 940 (Annual FUTA Tax Return)
    • General Overview of Setting Up Payroll
    • History Form (customer:job, vendor, and employee)
    • IRS Form 1099 and 1096
    • Pay Payroll Liabilities Form (usage)
    • Paycheck List
    • Employee Time Off Adjustments
    • Filling Out Form 941 (step by step)
    • Find Tax Form
    • Form 941 (Quarterly Federal Tax Return)
    • Pay Group List
    • Pay Period
    • Paycheck Details Form
    • Payroll Employee Setup Templates
    • Process Pay Group
    • Process Paychecks
    • Taxes Tab
    • Time Off Tab
    • Payroll Liability Adjustment
    • Payroll Liability Balances
    • Payroll Liability Refund Deposit
    • Payroll Paystub (from Paycheck)
    • Payroll Summary
    • Payroll Taxes by City or Local Municipality
    • Unemployment Tax Rates
    • W-3 Form Completion
    • Workers’ Compensation
    • Direct Deposit – ACH File List
    • Direct Deposit Company Setup
    • Direct Deposit Company Setup List
    • Process Direct Deposit for Payroll Checks
    • Certified Payroll Setup and Usage
  • Customer Equipment & Service Agreements
    • Service Agreements (adding and editing)
    • Service Agreement List
    • Service Agreements List (how to use it)
    • Service Agreements – Using the Batch Renewal Utility
    • Managing & Renewing Service Agreements (non batch renewal)
    • Service Agreements – Escrow Accounting
    • Customer Equipment (adding and editing)
    • Customer Equipment List
    • Equipment Type List
  • Sales & Use Tax
    • Pay Sales Tax Liability
    • Sales Tax Code
    • Sales Tax Code List
    • Sales Tax Item Groups (adding and editing)
    • Sales Tax Item List
    • Sales Tax Items (creating and managing)
    • Sales Tax Liability Adjustment
  • Invoice Items & Inventory Management
    • Adding Invoice Items – Discount
    • Adding Invoice Items – Group
    • Adding Invoice Items – Inventory Part
    • Adding Invoice Items – Non-Inventory Part
    • Adding Invoice Items – Other Charge
    • Adding Invoice Items – Payment
    • Adding Invoice Items – Serialized
    • Adding Invoice Items – Service
    • Adding Invoice Items – Service Agreement
    • Adding Invoice Items – Subtotal
    • Deleting Inventory Items
    • Inventory Adjustment and Review
    • Inventory Assembly Items (item assembly)
    • Inventory by Warehouse
    • Inventory By Warehouse Bins CDV
    • Inventory Valuation Methods
    • Inventory History
    • Inventory Item Adjustment (Non-Serialized)
    • Inventory Item Adjustment (Serialized)
    • Invoice Items List
    • Inventory Markup Table List
    • Inventory Re-Ordering
    • Inventory Replenishment (reorder)
    • Inventory Sales Activity
    • Inventory Transfer
    • Inventory Valuation
    • Invoice Item List
    • Invoice Items – Changing Chart Of Account Selections
    • Invoice Items – Overview
    • Using Invoice Item Aliases (alternative part numbers)
    • Item Category List
    • Item History
    • Item Lookup
    • Item Receipt List
    • Item Reservations (reserving sold items)
    • Item Update Historical Transations
    • Items – Qty Checking
    • Labor Minutes
    • Price Method Types Explained
    • Markup vs Gross Profit Margin Table
    • Markups List
    • Physical Inventory Add Sheet
    • Physical Inventory Work Sheet
    • Price Level
    • Price Level List
    • Printing and Using Bar Codes
    • Resetting Inventory Counts
    • Serial Numbers List
    • Zone Pricing – Setup & Usage
    • Unit of Measure (UOM)
    • Update Retail Price Utility
    • Warehouse List
  • Vendors & Accounts Payable
    • Purchase Orders
    • Purchase Orders – New PO
    • Purchase Orders – PO List
    • Receive Items (Without a Bill)
    • Receive Items and Enter Bill Form
    • Purchase Order Tab Delimited File Format
    • Purchase Order (PO) – History
    • Adjust Bill Discounts and Credits
    • Bill History Form
    • How to Use the Vendor Bills List (locating bills)
    • Direct Deposit Setup – Vendor
    • Enter Bill for Received Items
    • Receive Payments List (how to use the list)
    • Entering Bills
    • Entering Credit Card Charges
    • Entering Credit Card Credits
    • Entering Credits – Vendor Credit List
    • History Form (customer:job, vendor, and employee)
    • Pay Bills
    • Pay Credit Card
    • Pay Credit Card (Partial Payment)
    • Payment Terms List (customers and vendors)
    • Printing Batch Vendor Checks
    • Terms – Payment
    • Vendor Form – Address Info Tab
    • Vendor Form – Contacts Tab
    • Vendor Form – Overview
    • Vendor Form – Additional Info Tab
    • Vendor List
    • Vendor Types List
    • Warranty Work and Part Reimbursement Management
    • Write Checks to Pay Bills and Expenses (how to create and edit)
  • Accounting & Banking
    • Divisions and Departments (departmentalization)
    • Chart of Accounts – Overview
    • Chart of Accounts List
    • General Journal
    • Trial Balances
    • Account Register
    • Account Summary by Type
    • Adjusting Journal Entries
    • Budget Adjustment Calculator
    • Check List
    • Creating, Editing, and Importing Budgets
    • Creating and Using a Warranty Reserve Account in Accounting
    • Electronic Transactions – Credit Card Troubleshooting
    • Electronic Transactions – Credit Cards
    • EnerBank USA Financing Setup and Usage
    • Finance Charges Settings
    • Gross Profit Per Person Day KPI
    • Making a Bank Deposit
    • Manual Deposits List
    • Positive Pay™ for Checking and Bill Paying
    • Reconcile Bank Accounts (Part 1 of 2)
    • Reconcile Bank Accounts (Part 2 of 2)
  • Scheduling & Dispatching
    • Schedule New Appointments
    • Appointment List (managing appointments)
    • Repeat Appointments
    • Work Orders – Build Custom Templates
    • Duplicate a Work Order
    • Repeating and Multi-Day Work Orders
    • Work Order Costing
    • Work Order History
    • Work Order List
    • Work Order Form – Overview
    • Work Order Types List
    • Schedule Board Basics
    • Schedule Board Options
    • Schedule Profile List
    • How to Use the Scheduling Wizard
    • How to setup GPS Tracking
    • Job Status
  • Customers & Accounts Receivable
    • Estimates – Adding and Editing (aka: sales proposals)
    • Payment Method List
    • Assessing Finance Charges
    • Managing Change Orders to Jobs
    • Creating and Printing Client Statements
    • Progressive Billing – Create an Invoice From Estimate
    • Custom Template for Invoice/Sale/Credit/Estimate
    • Customer/Vendor Message List
    • Customer Type List
    • Customer:Job List (how to use it)
    • Customer:Job Form – Additional Info Tab
    • Customer:Job Form – Address Info Tab
    • Customer:Job Form – Contacts Tab
    • Customer:Job Form – Info Tab
    • Customer:Job Form – Overview
    • Customer:Job Form – Payment Info Tab
    • Customer:Job Sub Account (adding jobs or child accounts to customers)
    • Electronic Transactions List
    • History Form (customer:job, vendor, and employee)
    • How to Purchase and Activate the AIA Billing Software Feature
    • Point of Sale (POS) – Setup
    • Point of Sale (POS) – Usage
    • Invoice/Sale/Credit/Estimate List
    • Invoices/Sales/Credits/Estimates List Report
    • Locate/Merge Duplicate Customer:Jobs Utility
    • Printing Batch Credit Memos
    • Printing Batch Invoices
    • Printing Sales Forms
    • Printing Batch Sales (Cash) Receipts
    • Receive Payments from Customers (how to do it)
    • Reimbursables (invoicing jobs)
    • Sales Forms – Overview
    • Terms – Payment
    • Setup and Usage of Customer Locations
    • User Defined Fields (UDF)
  • Reports
    • Building Custom Reports and Custom Styles
    • Dashboards
      • Executive Summary Report
    • Financial Reporting
      • Income Statement – Condensed
      • Income Statement by Department Wide Report
      • Balance Sheet Report
      • Balance Sheet – Dollar Comparison Report
      • Balance Sheet – Percent Comparison Report
      • Financials – Budget Report
      • Understanding the Statement of Cash Flows Report
      • Financial Ratio Analysis
    • Company
      • Purchasing
        • A/P Aging Detail Report
        • A/P Aging Summary Report
        • Vendors
          • Bills List Report
      • Assets
        • Assets List Report
        • Lists
      • Security
        • Advanced Security Report
      • Items
        • Inventory Profitability Report
        • Item Groups Report
    • Scheduling and Dispatching
      • Work Order & Appointments
      • Work Orders List Report
      • Appointment List Report
      • Employee Schedule Report
    • Sales & Revenue Reports
      • Invoice Analysis Report
      • Approval Sheet (for sales)
      • AR Aging Report (Detail Report)
      • AR Aging Report (Summary Report)
      • Sales By Customer Report
      • Open Invoices Report
      • Sales By Customer Type Report
      • Sales By Department Report
      • Sales by Foreman Report
      • Sales By Item Category
      • Sales by Item Detail Report
      • Sales By Region Report
      • Sales By Salesperson
      • Sales by Technician
    • Payroll
      • Payroll Item Detailed History Report
      • Employee Time Sheet Report
      • Time Off History Report
      • Certified Payroll Register Report
    • Contacts & Jobs
      • Contact Lists
        • Vendor Contact List Report
        • Contacts by Marketing Source Report
        • Contacts by Region Report
      • Jobs & Job Costing
        • Job Costing Overview Report
        • Job Costing Summary Report
        • Job Costing Report
        • Reimbursables Report
        • Missing Invoices on Work Orders Report
      • Contact Log (Employee) Report
      • Contact Log (Vendor) Report
      • Contact Log (Customer) Report
      • Contact Log (Company) Report
      • Contact Log (Asset) Report
    • Accounting
      • Banking
        • Bank Reconciliation Report
        • Credit Card Charges/Credits Report
        • List Of Checks Report
        • Payments By Payment Method Report
      • General Ledger & Journal
        • General Journal Report
        • Trial Balance Report
        • Journal Entries Report
        • Account Register Report
        • Transaction Details by Account Report
      • Sales Tax Reports
        • Sales Tax Detail Report
        • Sales Tax Liability Report
        • Sales Tax Setup
        • Sales Tax Summary
    • Labels
      • Mailing Labels: Employees
      • Mailing Labels: Vendors
      • Mailing Labels: Customers:Jobs
      • Asset Labels Report
      • Item Labels
  • Other Reports
    • Print – Options
    • Print Preview Tools for Reports
    • Printing Sales Forms
    • Printing Your Reports (a basic overview)
    • Solving Printing Troubles
    • Marketing List Generator (MLG)
    • Sales By Marketing Source
    • Marketing Campaign Types
    • Contacts by Marketing Source Report
    • Marketing Source Summary
  • Custom Data Views (CDV)
    • Custom Data Views (CDV) for Report Building (overview)
    • Customer Equipment CDV Report
    • Employee Efficiency CDV
    • Invoice/Sale/Credit/Estimate List CDV (report)
    • Inventory Cost Review CDV
    • Technician Efficiency CDV
    • Missing Department Entries (how to locate) CDV
    • Missing Invoices on Work Orders CDV
    • Missing Work Orders Invoiced CDV
    • Missing Reimb Work Orders CDV
    • PO Reimbursables CDV
Menu
  • Software Setup & Installation
    • New Company Wizard
    • Check Web For Update
    • Fixing Common Setup Problems
    • Installation – Networking
    • Installation Error Codes
    • Installation Troubleshooting
    • Mapping Drives for Network Shares in Aptora Hosted
    • Configuring Aptora Hosted for Windows OS
    • Preparing Total Office Manager for Contractor Compass™
    • Configuring Aptora Hosted for macOS
    • How to Install and Use Contractor Compass Dashboards
    • Who Do I Contact?
  • Importing, Exporting & Migrations
    • Importing – Timesheets
    • Importing Data Into Total Office Manager
    • Importing Flat Rate Plus for Aptora Hosted Solutions
    • Importing Flat Rate Plus™ Data into Total Office Manager
  • Navigation & Searching
    • Advanced Search
    • Find As You Type
    • Keyboard Shortcuts
    • Workflow Navigator
    • List Management – Filter Center
    • List Management – Quick Filter
    • List Management – Smart Lists
  • Tools & Utilities
    • Company Information
    • Asset and Tool Tracking & Management
    • Audit Trail
    • Standard Calculator
    • Custom Footers List
    • Document Manager (how to use it)
    • Email Setup for Total Office Manager
    • Fixed Assets (adding and editing company assets)
    • Loan Amortization Calculator
    • Phone Message List
    • Caller ID – Phone Monitor
    • Reminder Items List
    • Reminder List
    • Repeat Appointments
    • Work/Ship Method
    • City State and County Finder by Zip Code
    • Utilities – Overview
      • Database Checkup Utility
      • Mark Items to be Sold Utility
      • Bulk Customer Inactivation Utility
      • Update Sales Departments Utility (mass change)
      • Missing Department Entries (how to locate)
      • Remove Telephone Formatting Utility
      • Locate/Merge Duplicate Customer:Jobs Utility
      • Fix Address Fields Utility
  • Security, Users, & Preferences
    • Administrator Bypass Authorization
    • Granting Permission to Users
    • Preferences – Overview
    • How to Make Total Office Manager Faster in Eight Steps
    • Total Office Manager User List
  • Employees & Payroll
    • Employees – Adding New and Editing
    • Employee Type
    • Employee List
    • Setting up a Payroll System from Scratch
    • New Employee Setup
    • Employee Efficiency – Assign Hours
    • Form 940 (Annual FUTA Tax Return)
    • General Overview of Setting Up Payroll
    • History Form (customer:job, vendor, and employee)
    • IRS Form 1099 and 1096
    • Pay Payroll Liabilities Form (usage)
    • Paycheck List
    • Employee Time Off Adjustments
    • Filling Out Form 941 (step by step)
    • Find Tax Form
    • Form 941 (Quarterly Federal Tax Return)
    • Pay Group List
    • Pay Period
    • Paycheck Details Form
    • Payroll Employee Setup Templates
    • Process Pay Group
    • Process Paychecks
    • Taxes Tab
    • Time Off Tab
    • Payroll Liability Adjustment
    • Payroll Liability Balances
    • Payroll Liability Refund Deposit
    • Payroll Paystub (from Paycheck)
    • Payroll Summary
    • Payroll Taxes by City or Local Municipality
    • Unemployment Tax Rates
    • W-3 Form Completion
    • Workers’ Compensation
    • Direct Deposit – ACH File List
    • Direct Deposit Company Setup
    • Direct Deposit Company Setup List
    • Process Direct Deposit for Payroll Checks
    • Certified Payroll Setup and Usage
  • Customer Equipment & Service Agreements
    • Service Agreements (adding and editing)
    • Service Agreement List
    • Service Agreements List (how to use it)
    • Service Agreements – Using the Batch Renewal Utility
    • Managing & Renewing Service Agreements (non batch renewal)
    • Service Agreements – Escrow Accounting
    • Customer Equipment (adding and editing)
    • Customer Equipment List
    • Equipment Type List
  • Sales & Use Tax
    • Pay Sales Tax Liability
    • Sales Tax Code
    • Sales Tax Code List
    • Sales Tax Item Groups (adding and editing)
    • Sales Tax Item List
    • Sales Tax Items (creating and managing)
    • Sales Tax Liability Adjustment
  • Invoice Items & Inventory Management
    • Adding Invoice Items – Discount
    • Adding Invoice Items – Group
    • Adding Invoice Items – Inventory Part
    • Adding Invoice Items – Non-Inventory Part
    • Adding Invoice Items – Other Charge
    • Adding Invoice Items – Payment
    • Adding Invoice Items – Serialized
    • Adding Invoice Items – Service
    • Adding Invoice Items – Service Agreement
    • Adding Invoice Items – Subtotal
    • Deleting Inventory Items
    • Inventory Adjustment and Review
    • Inventory Assembly Items (item assembly)
    • Inventory by Warehouse
    • Inventory By Warehouse Bins CDV
    • Inventory Valuation Methods
    • Inventory History
    • Inventory Item Adjustment (Non-Serialized)
    • Inventory Item Adjustment (Serialized)
    • Invoice Items List
    • Inventory Markup Table List
    • Inventory Re-Ordering
    • Inventory Replenishment (reorder)
    • Inventory Sales Activity
    • Inventory Transfer
    • Inventory Valuation
    • Invoice Item List
    • Invoice Items – Changing Chart Of Account Selections
    • Invoice Items – Overview
    • Using Invoice Item Aliases (alternative part numbers)
    • Item Category List
    • Item History
    • Item Lookup
    • Item Receipt List
    • Item Reservations (reserving sold items)
    • Item Update Historical Transations
    • Items – Qty Checking
    • Labor Minutes
    • Price Method Types Explained
    • Markup vs Gross Profit Margin Table
    • Markups List
    • Physical Inventory Add Sheet
    • Physical Inventory Work Sheet
    • Price Level
    • Price Level List
    • Printing and Using Bar Codes
    • Resetting Inventory Counts
    • Serial Numbers List
    • Zone Pricing – Setup & Usage
    • Unit of Measure (UOM)
    • Update Retail Price Utility
    • Warehouse List
  • Vendors & Accounts Payable
    • Purchase Orders
    • Purchase Orders – New PO
    • Purchase Orders – PO List
    • Receive Items (Without a Bill)
    • Receive Items and Enter Bill Form
    • Purchase Order Tab Delimited File Format
    • Purchase Order (PO) – History
    • Adjust Bill Discounts and Credits
    • Bill History Form
    • How to Use the Vendor Bills List (locating bills)
    • Direct Deposit Setup – Vendor
    • Enter Bill for Received Items
    • Receive Payments List (how to use the list)
    • Entering Bills
    • Entering Credit Card Charges
    • Entering Credit Card Credits
    • Entering Credits – Vendor Credit List
    • History Form (customer:job, vendor, and employee)
    • Pay Bills
    • Pay Credit Card
    • Pay Credit Card (Partial Payment)
    • Payment Terms List (customers and vendors)
    • Printing Batch Vendor Checks
    • Terms – Payment
    • Vendor Form – Address Info Tab
    • Vendor Form – Contacts Tab
    • Vendor Form – Overview
    • Vendor Form – Additional Info Tab
    • Vendor List
    • Vendor Types List
    • Warranty Work and Part Reimbursement Management
    • Write Checks to Pay Bills and Expenses (how to create and edit)
  • Accounting & Banking
    • Divisions and Departments (departmentalization)
    • Chart of Accounts – Overview
    • Chart of Accounts List
    • General Journal
    • Trial Balances
    • Account Register
    • Account Summary by Type
    • Adjusting Journal Entries
    • Budget Adjustment Calculator
    • Check List
    • Creating, Editing, and Importing Budgets
    • Creating and Using a Warranty Reserve Account in Accounting
    • Electronic Transactions – Credit Card Troubleshooting
    • Electronic Transactions – Credit Cards
    • EnerBank USA Financing Setup and Usage
    • Finance Charges Settings
    • Gross Profit Per Person Day KPI
    • Making a Bank Deposit
    • Manual Deposits List
    • Positive Pay™ for Checking and Bill Paying
    • Reconcile Bank Accounts (Part 1 of 2)
    • Reconcile Bank Accounts (Part 2 of 2)
  • Scheduling & Dispatching
    • Schedule New Appointments
    • Appointment List (managing appointments)
    • Repeat Appointments
    • Work Orders – Build Custom Templates
    • Duplicate a Work Order
    • Repeating and Multi-Day Work Orders
    • Work Order Costing
    • Work Order History
    • Work Order List
    • Work Order Form – Overview
    • Work Order Types List
    • Schedule Board Basics
    • Schedule Board Options
    • Schedule Profile List
    • How to Use the Scheduling Wizard
    • How to setup GPS Tracking
    • Job Status
  • Customers & Accounts Receivable
    • Estimates – Adding and Editing (aka: sales proposals)
    • Payment Method List
    • Assessing Finance Charges
    • Managing Change Orders to Jobs
    • Creating and Printing Client Statements
    • Progressive Billing – Create an Invoice From Estimate
    • Custom Template for Invoice/Sale/Credit/Estimate
    • Customer/Vendor Message List
    • Customer Type List
    • Customer:Job List (how to use it)
    • Customer:Job Form – Additional Info Tab
    • Customer:Job Form – Address Info Tab
    • Customer:Job Form – Contacts Tab
    • Customer:Job Form – Info Tab
    • Customer:Job Form – Overview
    • Customer:Job Form – Payment Info Tab
    • Customer:Job Sub Account (adding jobs or child accounts to customers)
    • Electronic Transactions List
    • History Form (customer:job, vendor, and employee)
    • How to Purchase and Activate the AIA Billing Software Feature
    • Point of Sale (POS) – Setup
    • Point of Sale (POS) – Usage
    • Invoice/Sale/Credit/Estimate List
    • Invoices/Sales/Credits/Estimates List Report
    • Locate/Merge Duplicate Customer:Jobs Utility
    • Printing Batch Credit Memos
    • Printing Batch Invoices
    • Printing Sales Forms
    • Printing Batch Sales (Cash) Receipts
    • Receive Payments from Customers (how to do it)
    • Reimbursables (invoicing jobs)
    • Sales Forms – Overview
    • Terms – Payment
    • Setup and Usage of Customer Locations
    • User Defined Fields (UDF)
  • Reports
    • Building Custom Reports and Custom Styles
    • Dashboards
      • Executive Summary Report
    • Financial Reporting
      • Income Statement – Condensed
      • Income Statement by Department Wide Report
      • Balance Sheet Report
      • Balance Sheet – Dollar Comparison Report
      • Balance Sheet – Percent Comparison Report
      • Financials – Budget Report
      • Understanding the Statement of Cash Flows Report
      • Financial Ratio Analysis
    • Company
      • Purchasing
        • A/P Aging Detail Report
        • A/P Aging Summary Report
        • Vendors
          • Bills List Report
      • Assets
        • Assets List Report
        • Lists
      • Security
        • Advanced Security Report
      • Items
        • Inventory Profitability Report
        • Item Groups Report
    • Scheduling and Dispatching
      • Work Order & Appointments
      • Work Orders List Report
      • Appointment List Report
      • Employee Schedule Report
    • Sales & Revenue Reports
      • Invoice Analysis Report
      • Approval Sheet (for sales)
      • AR Aging Report (Detail Report)
      • AR Aging Report (Summary Report)
      • Sales By Customer Report
      • Open Invoices Report
      • Sales By Customer Type Report
      • Sales By Department Report
      • Sales by Foreman Report
      • Sales By Item Category
      • Sales by Item Detail Report
      • Sales By Region Report
      • Sales By Salesperson
      • Sales by Technician
    • Payroll
      • Payroll Item Detailed History Report
      • Employee Time Sheet Report
      • Time Off History Report
      • Certified Payroll Register Report
    • Contacts & Jobs
      • Contact Lists
        • Vendor Contact List Report
        • Contacts by Marketing Source Report
        • Contacts by Region Report
      • Jobs & Job Costing
        • Job Costing Overview Report
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Understanding the Rounding Accounts on Financial Statements

This knowledgebase article explains why the income statement and balance sheet (might) contain an account called “Rounding” and what you may do to reduce that amount. Most ERP software systems create a special account (in Chart of Accounts) called “Rounding”.  This is an “Other Expense” account type which, when needed, appears on your Income Statement.  The amount may be a positive or negative number. You cannot delete this account and you cannot change its Type. You can rename it, renumber it, and change other properties.

Why Rounding is a Problem

All accounting software struggles with the problem of rounding.   Rounding situations most often occur when calculating taxes on sales, but other transaction can cause rounding issues too.  This is a normal occurrence and is the result of complicated rounding rules and the order in which numbers must be rounded.  The differences are usually small.  Federal and state tax authorities understand the challenge with rounding.  In fact, many tax forms do not require than cents be included.

A typical accounting database may contain 50,000,000 or more numeric amounts.  Total Office Manager stores most of these numbers in their actual form – four or more numbers to the right of the decimal point (example: $537.897643).  However, most forms and reports necessarily display numbers ROUNDED to only two numbers right of the decimal point (example: $537.90).  Generally, the un-rounded numbers are totaled up before being rounded.  Other circumstances require that individual numbers be rounded prior to being summed.  This concept is known as “ordering” and can be very subjective. The difficulty of rounding becomes more profound when totals must be combined from several different areas of the database and then totaled.

Most accounting software applications that we have studied hide these rounding amounts by various methods. Our software exposes the rounding amounts so they can be considered.

How Numbers are Rounded (the methodology used)

We use a conventional method of rounding. Sometimes items are rounded before they are totaled and other times they are rounded before they are totaled. Here are two examples:

  1. $10.0004 gets rounded to $10.00
  2. $10.005 gets rounded to $10.06

Rounding Account on the Income Statement

Total Office Manager creates a special account (in Chart of Accounts) called “Rounding”.  This is an “Other Expense” account type which, when needed, appears on your Income Statement.  The amount may be a positive or negative number. You cannot delete this account and you cannot change its Type. You can rename it, renumber it, and change other properties.

This account may have a positive or negative balance.  Over time, these slight differences can add up to several dollars or more.  At any point, an Adjusting Journal Entry can be used to zero out this amount.  Generally speaking, users do not need to do anything. Numbers are rounded up about as often as they are rounded down, so the differences are constantly being balanced fairly well.

Rounding Account on the Balance Sheet

This account is automatically created by Total Office Manager when the Balance Sheet has become out of balance. The amount may be a positive or negative number.  This is a special account that does not appear on your Chart of Accounts. There is no way to select this rounding account when entering an adjusting journal entry or other transaction.

This rounding account may indicate that one or more transactions are out of balance. That means that the credit and debit balances of one or more transactions do not balance (equal each other). You may check the Trail Balance form to find out for sure. Click Banking > Trial Balance. Both of the credit and debit numbers at the bottom of the form should match.

Rounding Account FAQ

Q: My Income Statement includes an account called Rounding.  I did not create it.  What is it and what is it used for?

A: Behind the scenes, Total Office Manager does a lot of rounding to keep forms and reports as accurate as possible.  Sometimes the program needs to add or subtract one or more cents to a transaction to get things in balance.

Total Office Manager creates a special account (in Chart of Accounts) called “Rounding”.  This is an “Other Expense” account type which appears on your Income Statement when necessary.  This account may have a positive or negative balance.  Over time, these slight differences can add up to several dollars or more.  At any point, you can add an Adjusting Journal Entry to zero out this amount.  Generally speaking, users do not need to do anything.

Q: My Balance Sheet shows a “Rounding Adjustment”.  I did not create it.  What is it and why do I have it?

A: This account is automatically created by Total Office Manager when the Balance Sheet has become out of balance.  This is a special account that does not appear on your Chart of Accounts.

Total Office Manager does not let you save transactions that are out of balance.  In other words, the balance sheet is self-balancing and only becomes out of balance when one or more of the following situations occur.

  • The most common reason is rounding due to taxes.
  • The program has shut down improperly.
  • A power outage interrupted a transaction save.
  • The database has become corrupted.
  • There have been problems with network connectivity.
  • A hard disk drive is starting to develop “bad clusters” which may indicate the drive’s pending need of replacement.
  • The data was not properly saved to the database.

Fixing a Large Rounding Account

If the Rounding Adjustment account is less than a few dollars, we would not necessarily recommend that you do anything about it.  It is likely a result of rounding – which is normal.  However, if the amount is large, your database likely contains corrupted transactions.  These transactions are probably either “out of balance” or are missing accounts (their account selections have become “lost”).  These should be fixed.

Repair Procedures

Resave the Transaction

Corrupted transactions can usually be fixed by re-saving them.  Here is how:

  1. From the main menu, click Tools | Utilities.  The Utilities form will appear.
  2. Double click on Database Checkup.  The Database Checkup utility will appear.
  3. Search for any transactions which are out of balance.  In the Scan selection box, select “Out of Balance Transactions” and click the Scan button.  If any transactions are listed, follow the on-screen instructions.  Generally, you will need to open each transaction listed and re-save the transaction.  The best way to do this is to add something to the form (like a memo – even if just a period or a dash) then immediately remove it.  Click the Save & Close button and continue to the next item on the list.  Note that when you re-save, the item will not be removed from the list.
  4. Now search for any transactions which are missing accounts.  In the scan selection box choose “Find Missing Accounts” then click the Scan button.  If transactions are listed, follow the on-screen instructions.  Generally, you will need to open each transaction and re-save it in the manner described in step 3.
  5. Recheck the Rounding Adjustment account on your balance sheet.
Recreate the Transaction

Occasionally re-saving a transaction will not fix it.  In that case, it will need to be deleted and recreated.  Be sure you have the proper permissions to delete and add transactions.

  1. Backup your database (for safety reasons).
  2. Using the Database Checkup utility, scan for “Out of Balance Transactions” and for “Find Missing Accounts” as outlined above.
  3. Thoroughly document each transaction to be deleted.  Create detailed screenshots of each transaction (Shirt+F2 prints the active window or form; Shift+F3 prints the entire screen).  Make notes and print reports as needed.  You need to make available all information required to recreate each transaction.
  4. Delete the transaction from its applicable list.  For example, delete a payment from the Payments List, and delete a bill from the Bills List.  Now recreate the transaction based on your pre-deletion documentation, making sure to use the exact same dates, amounts, and other information.

Please contact technical support if you still suspect problems.

Tips

  • Remember, when deleting transactions, the order of your deletions is important.  You must start at the “end” of the sequence and work backwards.  For example, to delete a bill you must first delete the subsequent check which paid it.  i.e.: start at the end of the chain of events (the check) and work backwards.  To delete an invoice, you must first delete its subsequent payment. i.e.: start at the end of the chain of events (the payment) and work backwards.  To delete a payment, you must first delete the subsequent deposit.  See the help topic “Tips – Deleting – General How To” for more information.
  • When a transaction that has been marked as “Reconciled” is deleted and recreated, it will no longer be considered reconciled in the program.  You will need to take care of this when you perform your next Bank Reconciliation.

Related Content

Fixing Item Serial Numbers Entered Incorrectly

Balance Sheet Report

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