Privacy Policy (United States of America)

Our Commitment to Privacy

Aptora Corporation appreciates the significance and value of every individual’s right to personal privacy. Personal information received from customers, prospective customers, business partners, and website visitors is treated as confidential and is used only for legitimate business purposes related to providing our products and services.

We are committed to protecting the confidentiality, integrity, and availability of the information entrusted to us.

Information We Collect

We may collect information directly from you when you:

• Request information
• Purchase products or services
• Register for an account
• Contact technical support
• Subscribe to newsletters
• Attend webinars or demonstrations  
• Communicate with us by telephone, email, or online forms

Information may include:

• Name
• Company name
• Business address
• Email address
• Telephone number
• Billing information
• Account credentials
• Customer support communications

Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain technical information including:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Language preferences
• Pages visited
• Time spent on pages
• Referring URLs
• Date and time of access
• Diagnostic information
• Error logs

This information is used to:

• Maintain security
• Detect fraud
• Troubleshoot issues
• Improve website performance
• Analyze product usage
• Generate aggregated statistics

This information does not generally identify you personally.

How We Use Information

We use personal information to:

• Provide our software and services  
• Process payments
• Authenticate users
• Provide customer support
• Respond to inquiries
• Improve our products
• Detect fraud
• Maintain security
• Comply with legal obligations
• Notify customers regarding product updates or security issues

We only use personal information for purposes consistent with those for which it was collected.

Application Data

If you use one or more of our applications, we may collect certain information necessary to provide requested features, maintain the security and operation of our Services, troubleshoot issues, improve functionality, and support your use of our software. Depending on the features you choose to use, we may collect or access the following information only with your permission or as required to provide the requested service.

Geolocation Information

We may request access or permission to collect location-based information from your mobile device, either continuously or while you are actively using our mobile application(s), to provide location-dependent features and services. If you choose not to grant location access or later revoke this permission, certain features of the application may not function as intended. You may change your location permissions at any time through your device’s settings.

Mobile Device Access

Our applications may request permission to access certain features of your mobile device, including but not limited to Bluetooth, calendar, camera, microphone, storage, contacts, and other device features when necessary to provide requested functionality. Access is requested only when required for a specific feature, and you may modify or revoke these permissions at any time through your device’s settings.

Mobile Device Data

We automatically collect certain technical information about the device used to access our applications. This may include your device model, manufacturer, operating system, operating system version, application version, device identifiers, browser type, Internet Protocol (IP) address, mobile carrier or Internet service provider, language settings, diagnostic information, crash reports, and application usage information. This information is used to maintain the security and performance of our applications, troubleshoot technical issues, improve functionality, and generate aggregated analytics regarding product usage.

Customer Business Data

Our software products allow customers to create, store, manage, and process their own business information. Depending upon how our software is used, this information may include customer records, invoices, estimates, work orders, scheduling information, inventory, accounting information, employee records, vendor information, payment information, attachments, documents, photographs, and other business-related data.

This business information belongs to our customers. Aptora Corporation processes and stores this information solely for the purpose of providing our software, hosting services, technical support, backup, synchronization, maintenance, security, and other services requested by the customer. We do not use customer business data for advertising or marketing purposes, and we do not sell customer business data.

Email Integration and Google Workspace

Some Aptora applications allow users to connect their email account, including Google Workspace or Microsoft 365, so emails may be sent directly from the customer’s own mailbox. This allows outbound communications to originate from the customer’s domain, helping maintain branding consistency, delivery reliability, compliance requirements, and centralized email record retention.

Aptora Corporation does not read, analyze, or use the contents of customer email messages for advertising, profiling, or marketing purposes. Access credentials and authorization tokens are encrypted and stored securely. Access is limited to only those permissions necessary to provide the requested email functionality.

For users connecting Google Workspace accounts, Aptora Corporation’s use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements. Google Workspace data is used only to provide or improve user-facing features requested by the customer and is never sold or used for advertising purposes. Users may revoke access to their Google account at any time through their Google Account security settings.

Push Notifications

With your permission, we may send push notifications regarding your account, scheduled activities, product updates, reminders, or application features. You may disable push notifications at any time through your device’s notification settings.

Application Analytics and Diagnostics

We may collect anonymous or aggregated diagnostic information, performance metrics, error reports, feature usage statistics, and other technical data to improve the reliability, performance, usability, and security of our applications. This information does not generally identify you personally and is used only for internal business purposes.

Security and Operation of Our Applications

The information collected through our applications is used primarily to:

• Provide and maintain our software and services;
• Authenticate users and protect customer accounts;
• Maintain the security, integrity, and availability of our systems;
• Detect, investigate, and prevent fraud, unauthorized access, and other malicious activity;
• Diagnose technical problems and provide customer support;
• Improve product functionality and user experience;
• Generate internal reporting and analytics; and
• Comply with applicable legal, contractual, and regulatory obligations.

We collect only the information reasonably necessary to provide the services you request and maintain appropriate administrative, technical, and physical safeguards designed to protect the information entrusted to us.

Google Workspace API Data

Certain Aptora applications allow users to connect their Google Workspace account to send email through their own mailbox.

Aptora’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We do not read email content.
• We do not store email content.
• We do not analyze email content.
• We do not use Google Workspace data for advertising.
• We do not sell Google Workspace data.
• OAuth tokens are encrypted at rest.
• Access is limited solely to sending email on behalf of the authenticated user.
• Users may revoke access at any time through their Google Account security settings.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Maintain authenticated sessions
• Improve website functionality
• Measure website performance
• Detect abuse
• Analyze traffic

Users may disable cookies through their browser settings, although certain features may not function correctly.

How We Share Information

We do not sell personal information.

We may share information only when necessary, with:

• Payment processors
• Cloud hosting providers
• Email delivery providers
• Customer support providers
• Analytics providers
• Professional advisors
• Law enforcement when legally required

All third parties are contractually required to protect personal information.

Data Security

Protecting customer information is one of Aptora Corporation’s highest priorities.

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

These safeguards include, where appropriate:

• Encryption of sensitive information
• Multi-factor authentication
• Network monitoring
• Security logging
• Access controls
• Role-based permissions
• Vulnerability management
• Secure backup systems
• Employee security awareness training
• Incident response procedures

While no security system can guarantee absolute security, we continually evaluate and improve our security practices.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Meet accounting and regulatory requirements

When information is no longer required, it is securely deleted or anonymized where practical.

Consumer Privacy Rights

Depending upon your state of residence, you may have rights regarding your personal information, including the right to:

• Know what personal information we collect
• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request portability of your data
• Opt out of certain data processing activities

We will respond to verified requests in accordance with applicable law.

State Privacy Laws

Residents of certain states, including California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia, may have additional privacy rights under applicable state privacy laws.

Requests regarding these rights may be submitted using the contact information provided below.

Children’s Privacy

Our Services are intended for business users and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we learn that we have inadvertently collected such information, we will promptly delete it.

International Users

Our services are operated from the United States.

If you access our Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The revised version will be posted on this page with an updated “Last Updated” date.

Material changes will be communicated through appropriate means when required by law.

Data Security Incidents

Although we employ commercially reasonable safeguards to protect personal information, no system can be guaranteed to be completely secure.

Should we determine that a security incident involving personal information has occurred, we will investigate promptly and provide notifications as required by applicable law.

Your Choices

You may:

• Update your account information
• Correct inaccurate information
• Opt out of marketing communications
• Revoke application permissions
• Disable cookies through your browser
• Contact us regarding privacy concerns

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Aptora Corporation
8877 Bourgade Avenue
Lenexa, Kansas 66219
United States

Email: helpdesk@aptora.com

Phone: (913) 492-9930