Privacy Policy (Canada)

Introduction

Aptora Corporation (“Aptora,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our websites, use our software, mobile applications, customer portals, or other online services (collectively, the “Services”).

This Privacy Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us
• Request information
• Purchase products or services
• Register an account
• Request technical support
• Schedule demonstrations
• Subscribe to communications
• Submit online forms

Depending on your interaction with us, we may collect:

• Name
• Company name
• Business address
• Telephone number
• Email address
• Billing information
• Account credentials
• Customer support communications

Information Collected Automatically

When you visit our Services, we may automatically collect technical information including:

• IP address
• Browser type
• Operating system
• Device identifiers
• Language preferences
• Referring website
• Pages visited
• Date and time of access
• Website usage information
• Diagnostic information

This information helps us:

• Maintain security
• Improve website performance
• Troubleshoot problems
• Analyze website usage
• Detect fraud
• Improve our products and services  

This information generally does not identify you personally.

Application Data

If you use Aptora software or mobile applications, we may collect information necessary to provide requested features, including:

Mobile Device Information

• Device model
• Operating system
• Application version
• IP address
• Device identifiers
• Diagnostic information

Device Permissions

With your permission, our applications may access features such as:

• Camera
• Calendar
• Bluetooth
• Location services
• File storage

You may revoke these permissions through your device settings.

Email Integration

Some Aptora applications allow customers to connect email services, including Google Workspace or Microsoft 365, to send email through their own mailbox.

Aptora does not read, analyze, or use customer email content for advertising or marketing purposes.

Access credentials are encrypted and access is limited to the permissions necessary to provide the requested functionality.

Customer Business Data

Our software allows customers to store and process business information.

Depending upon how our software is used, Customer Data may include:

• Customer records
• Employee information
• Vendor information
• Accounting records
• Scheduling information
• Inventory
• Documents
• Images
• Attachments

This information belongs to our customers.

Aptora processes Customer Data only to provide hosting, software, support, backup, security, synchronization, and related services requested by the customer.

How We Use Personal Information

We use personal information to:

• Provide our products and services  
• Process payments
• Authenticate users
• Respond to inquiries
• Provide technical support
• Improve our products
• Detect fraud
• Maintain security
• Comply with legal obligations
• Send service-related communications

With your consent where required by law, we may also send marketing communications.

You may withdraw your consent to receive marketing communications at any time.

Cookies

Our Services use cookies and similar technologies to:

• Maintain secure login sessions
• Remember preferences
• Improve website functionality
• Measure website performance
• Analyze website traffic
• Detect unauthorized activity

You may disable cookies through your browser settings; however, some features of our Services may not function properly.

Additional information is available in our Cookie Policy.

Disclosure of Personal Information

Aptora does not sell personal information.

We may disclose personal information only when necessary:

• To trusted service providers supporting our Services
• To payment processors
• To cloud hosting providers
• To comply with legal obligations
• To protect the rights, property, or safety of Aptora, our customers, or others
• In connection with a merger, acquisition, or sale of all or substantially all of our business

Service providers are expected to protect personal information consistent with their contractual obligations.

Cross-Border Processing

Aptora is headquartered in the United States.

Personal information may be stored or processed in the United States or other jurisdictions where Aptora or its service providers operate.

As a result, personal information may be subject to the laws of those jurisdictions, including lawful access by government authorities.

Security

Aptora maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security program includes measures such as:

• Access controls
• Encryption where appropriate
• Security monitoring
• Backup procedures
• Employee security training
• Incident response procedures
• Vulnerability management

While no system can guarantee absolute security, we continually review and improve our security practices.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When personal information is no longer required, it is securely deleted or anonymized where practical.

Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent where processing is based on consent
• Ask questions regarding our privacy practices

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our Services are intended for business users and are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The updated version will be posted on this page together with the revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer
Aptora Corporation
8877 Bourgade Avenue
Lenexa, Kansas 66219
United States

Phone: (913) 492-9930

Email: privacy@aptora.com