Terms of Use - Aptora Mobile 360

These terms govern your use of the Aptora Mobile 360 app (the App), provided by Aptora Corporation (Aptora, we, us). By using the App you agree to them. If you do not agree, sign out and speak to your employer.

These terms sit alongside the agreement between Aptora and the business that licenses the App, and alongside Aptora’s company-wide Terms of Use and Acceptable Use Policy. Where they conflict, the agreement with the business governs.

1. What the App is for

The App is a field service tool. It connects a phone or tablet to the Aptora system the business you work for licenses, so that work orders, invoices, estimates, timesheets, photos and payments can be handled where the work happens. It is for business use by that business’s workforce. It is not a consumer product and it is not for personal use.

2. Your account

• Your employer creates, manages and removes your account. You cannot create one in the App.
• Your sign-in is yours. Do not share it, do not let somebody else use it, and do not use anybody else’s.
• Tell your employer at once if you think somebody else has your password.
• Your employer decides what you can see and do, and can change or withdraw that at any time.
• What you do in the App is recorded in your employer’s audit trail with your name.

3. Acceptable use

You agree not to:

• Enter information you know to be false — on a timesheet, a work order, an invoice or anywhere else.
• Try to see or change records you have not been given access to, or work around the permissions your employer set.
• Take customer information out of the App for any purpose that is not your job.
• Interfere with the App, its servers or its network, or try to break, probe or bypass any security control. Reporting a weakness responsibly is welcome and is not a breach — see Aptora’s Responsible Disclosure Policy.
• Use the App for anything unlawful, or for anything your employer has not authorized.
• Use the App while driving. Pull over.

Your employer is responsible for making sure the App is used in line with their workplace policies and with the law where you work — including wage and hour law, and the law on monitoring employees.

4. Permissions and features

The App may ask your device for location, camera, files or notifications. Every one is optional, every one can be withdrawn, and Permissions and disclosures says exactly what each is used for. Which features exist at all is decided by your employer’s licence and settings, so two people at different companies will not see the same App.

5. Who owns what

• The records belong to your employer. Every work order, invoice, photo, note, timesheet and signature you create in the App is their business record, not yours and not ours. We hold it for them and act on their instructions.
• The App belongs to Aptora. The software, its design, its name and its logos are ours. Using the App gives you no rights in them beyond the license described in the End User License Agreement.

6. Payments

Where your employer has enabled card payments, the App passes the card details to the payment gateway your employer holds an account with. Aptora is not a party to the payment, does not hold the money and is not responsible for the gateway’s decision to approve or decline. Disputes about a payment are between the cardholder, your employer and the gateway.

7. Availability and changes

We aim to keep the App running and up to date, and we improve it continuously. We may add, change or remove features, and we may take the service down for maintenance. Where a change removes something you rely on, we will tell your employer. Continuing to use the App after a change means you accept the App as it then is.

The App needs a working internet connection. There is no offline mode. Coverage is not something we control.

8. No warranty

The App is provided as is and as available, without warranty of any kind, whether express or implied. To the maximum extent the law allows, Aptora disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the App will be uninterrupted, error free, or that it will meet any particular requirement.

9. Limitation of liability

To the fullest extent the law allows, Aptora is not liable for indirect, incidental, consequential, special, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or relating to the App, however caused and on any theory of liability.

Aptora’s total liability for any claim relating to the App is limited to the amount the licensing business paid Aptora for the App in the twelve months before the event giving rise to the claim. Where you use the App as an employee and have paid nothing for it, that amount is zero to the extent the law allows.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Your employer’s responsibilities

Your employer, not Aptora, is responsible for how the business runs: pay and pay rules, scheduling, approving time, pricing, tax, what is invoiced, whether and how staff are monitored, and compliance with employment and labor law. Aptora provides the tool. We are not a party to any dispute between you and your employer, and we cannot resolve one.

11. Ending your access

Your employer can suspend or remove your access at any time, and will normally do so when you leave. Aptora may suspend access where it is necessary for security, to comply with the law, or where the App is being misused. When your access ends, stop using the App. The records you created stay with your employer.

12. Governing law

These terms are governed by the laws of the State of Kansas, without regard to its conflict of law rules. Nothing in this section affects any right you have under the law of the place where you live that cannot be varied by agreement.

13. Changes to these terms

We will update these terms when the App changes. The version and date at the top of this page tell you which one you are reading. When a change alters what you are agreeing to, the App asks you to read and accept the new version before you carry on.

14. Contact

Ask your manager or your company’s Aptora 360 administrator first. For questions about these terms:

Aptora Corporation
8877 Bourgade Avenue
Lenexa, Kansas 66219
United States

Email: helpdesk@aptora.com
Phone: (913) 492-9930
Web: https://www.aptora.com