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Q: When trying to send email from Total Office Manager, we keep getting and “ActiveX cannot send email” message. Email is configured as a 32-bit mail client and error still appears.

A: We have isolated this behavior to machines installing Total Office Manager and .NET Framework 4.8 (or higher) was the only version installed.  To correct this message, please complete the following:

  1. Open command prompt (CMD) from the start menu. To minimize issues, right click and choose the option Run as administrator.
  2. Enter the following command : cd C:\Program Files (x86)\Aptora\TOM Enterprise\Interop
  3. When the directory changes, enter: C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe WpfInterop.dll /nologo /codebase /tlb
  4. Once the registry modification is completed, verify you can email from Total Office Manager. If you cannot, please contact our helpdesk 913-322-4666.