Q: When trying to send email from Total Office Manager, we keep getting and “ActiveX cannot send email” message. Email is configured as a 32-bit mail client and error still appears.
A: We have isolated this behavior to machines installing Total Office Manager and .NET Framework 4.8 (or higher) was the only version installed. To correct this message, please complete the following:
- Open command prompt (CMD) from the start menu. To minimize issues, right click and choose the option Run as administrator.
- Enter the following command : cd C:\Program Files (x86)\Aptora\TOM Enterprise\Interop
- When the directory changes, enter: C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe WpfInterop.dll /nologo /codebase /tlb
- Once the registry modification is completed, verify you can email from Total Office Manager. If you cannot, please contact our helpdesk 913-322-4666.