Total Office Manager Reviews

Total Office Manager® reviews

Check out just some of the Total Office Manager Reviews from more than 25 years of helping field services businesses succeed.  If you’re happy with our software and services, please help us with a review!  If you have issues, please contact us immediately and we’ll be happy to help improve your experience.

Crawford Services Inc
Aptora U - Crawford

“Excellent opportunity to cram a huge amount of knowledge into your head. Still working through my notes many weeks later. If you are on the fence on going to Aptora U… Go!”

– Tommy Thompson, Crawford Services

Elite Comfort

“The training was more than I expected. The amount of information was massive. This is really what we needed to fully utilize the program.”

– Chris Avirett, Elite Comfort

Fenix Heating & Cooling

“The small classroom size was really good because we’re kind of feeding off of each other. It’s been very helpful and it’ll be really good when I get back to show the other office personnel what I’ve learned. ”

– Shawna Cooley, Fenix Heating & Cooling

Gene's Refrigeration

“You have to have to have processes in place, and coming to the class and learning what that process is and knowing how it was designed is going to be extremely beneficial.”

– Kim Simmons, Gene’s Refrigeration and Heat

Taylor Heating & Air Conditioning

“To me, the best was finding out what they were thinking as they created the software and why there are all these other little gateways that were put in because of other companies wanting to do certain things. But to have the understanding of what the original intent was and how to make those gateways work with that original intent has been very helpful.”
-Aurel Cournoyer – Taylor Heating & AC

Taylor Heating & Air Conditioning

“When we get back we’ll be able to implement a couple of pieces that we learned over the last three days that we weren’t using at all.”

– Chris Tomeno, Taylor Heating & AC

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Jon's Plumbing & Heating

Today we are on our way home from Aptora University and have been reflecting on our investment in the training. Was it worth it, totally! We are going back energized and excited about implementing what we have learned. If there was one thing I could tell a new user or upset user it’s this, none of us run our business’ the same so why would we want software that only gives us one way to do it. As business owners, we are constantly trying to “think outside of the box” and thankfully TOM does too. This allows us to use it the way it works best for our business. My suggestion is to get familiar with the software and then invest in training. BTW thank you to Arika and Bryant for all of the extra time you spent with so many of us to help us with our individual questions.

– Jon Sells, Jon’s Plumbing & Heating

Air Conditioning & Heating Inc

Thank you so much for offering the training class (Aptora University) this week. I enjoyed the class and all who participated. The presentation, Q&A and interactions were extremely insightful. I appreciated being able to interact with the staff and others who use the software as well. The training course has really helped me to take what I know to a new level in using the software. I highly recommend others who are using it to participate whenever they have the opportunity. We, at Air Conditioning & Heating, Inc., have been using TOM for 5 years and Aptora Mobile for over a year. We are extremely pleased with what it has to offer and the ability to grow with us. The support has also been amazing. Anytime I have questions, they are quickly answered. I don’t just feel like a client, I feel like a friend.

– Christine Bryan

Hood

We have been TOM users for 7 years now, migrating multiple companies in multiple different software systems. This week I attended an Aptora University class with three days of in-depth training on a fully functioning database. I was amazed at how much the software can do, and how much more we can utilize it to improve workflow, job costing, reporting, payroll, invoicing, accounts payable and purchasing. James, Arika, and Bryant went above and beyond just training though, we were able to discuss best practices and get feedback from other users on how they use different features. With the ability to remote into our database we were able to diagnose issues and solve issues with our particular way of working in our different companies. Not only would I recommend this software, but I would also highly recommend attending the Aptora University class to the point that I plan on attending again after I have time to implement some of what I learned. Thanks again, James!

– Luke Hood

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