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Deleting a Customer Credit Card Payment

Typically, when a credit card charge to a customer needs to be voided, you will always want to do this within Total Office Manager as this voids the transaction on Authorize.net automatically.

In order to void, you must be logged in as the Administrator (user name = “Administrator”).

You may void an E-Transaction Payment in Total Office Manager by navigating to Customers > Electronic Transaction > Electronic Transaction List.

Once you are in the list, locate the E-Transaction to void, right click on the E-Transaction and select Void. Voiding the E-Transaction here voids the transaction on the Authorize.net Gateway.

24-Hours to Void

You may only void transactions within the first 24 hours of the transaction and before it has settled through the gateway. If this is not yet been settled, you may still void the transaction in Total Office Manager by following the steps above.
Once an E-Transaction is voided, you may then void/delete the Receive Payment/Sales Receipt attached to the E-Transaction. If the transaction has already settled, OR the transaction was voided in Authorize.net manually, the following would be completed.

E-Pay for a Sale

  1. 1.Open the Sales Receipt.
  2. Right click and choose Create | Credit.
  3. Date the credit the same day as the original Sale.
  4. Right click on Credit Memo and choose Create | Refund Check.
  5. Date the Check the same date as the Credit Memo.

Notes

  • The check removes the money from the bank to offset the original Sale.
  • When reconciling your bank account, you will clear both the original Sale and the Refund Check.

E-Pay for a Payment

  1. Create a Refund Check for the Customer:Job (Banking | Write Check or CTRL + W). Note: The check removes the money from the bank to offset the original Sale.
  2. Select Accounts Receivable on the Expenses grid and enter the amount of the original Payment.
  3. Save and close the Check.
  4. Open the original Payment that was voided on Authorize.net.
  5. Remove the existing Payment Application. This returns a balance to the original Invoice.
  6. Apply the payment to the Refund Check.
  7. Save and close the Payment.

Notes

  • When reconciling your bank account, you will clear both the original Sale and the Refund Check.