Out of Balance Transactions
Occasionally a transaction may become out of balance if it was not properly saved to the General Journal. Many factors can contribute to this behavior. There may have been a network disconnect in the middle of the save procedure, incomplete data, a power surge, etc. Total Office Manager has built in utilities to scan for these types of transactions. The Database Checkup utility is located under Tools | Utilities | Database Checkup. Run the scan for Our of Balance Transactions.
Locate any Invoices, Credits, or Payments and double click to open. Once in the transaction, right click and choose the option Find In GJ. A review of the General Journal entry may indicate why this transaction is out of balance. Typically, typing a space on the Internal Memo and resaving the transaction will update the General Journal entry. Once you have reviewed and resaved all located out of balance transactions, rerun the scan again to validate you have in fact corrected these entries.
Missing GJ Entries
For the same types of reasons as the out of balance scan, entries may also be missing from the General Journal. Running the scan for Missing GJ Entries will locate any records that are missing from the General Journal that impact accounting.
Locate any Invoices, Credits, or Payments and double click to open. Review each transaction and resave by typing a space on the Internal Memo to input into the General Journal. Once you have reviewed and resaved all located missing entries, rerun the scan again to validate you have in fact corrected these entries.