Print Friendly, PDF & Email

Troubleshooting and Fixing Import Problems and Errors

Total Office Manager Shrinks During Import of a File


When importing a file, the entire Total Office Manager program shrinks. All of the images and fonts get smaller. The import process works but the program is hard to see and use. The only way to recover is to close and reopen the program.


Run a Microsoft update called “Microsoft Access database engine 2010”. This update will fix the issue and no other action is needed.

Note: This update is usually not part of the normal Windows updates. This download will install a set of components that are used to facilitate the transfer of data between 2010 Microsoft Office System files and non-Microsoft Office applications.

Microsoft Access Database Engine 2010 Update (Service Pack 2 Published on 12/20/2019)
Download this Update from:

You will be able to download two files. The first file is for 64-bit machines. The second file is for 32-bit machines.

This installs “Microsoft Access database engine 2010” at C:\Program Files (x86)\Microsoft Office\Office14

To Uninstall This Update

  1. On the Start menu, point to Settings and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. In the list of currently installed programs, select “Microsoft Access database engine 2010” and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.
  4. Click Yes or OK to confirm that you want to remove the program.