All-In-One Field Service Management Software by Aptora

Program Hangs

Schedule Board Will Not Open and Program Freezes (hangs)

Q: When trying to open the Schedule Boards, it does not open and the entire program hangs or freezes. What need to be done to fix this.

A: The (new) Schedule Board relies on a group of files to open and operate. These files sometimes become “unregistered” due to circumstances that seem to be out of Aptora’s control.

To correct this issue, please follow these steps:

  1. Open command prompt (CMD) from the start menu. Right click and choose the option called “Run as administrator”.
  2. Enter (or copy/paste) the following command: cd C:\Program Files (x86)\Aptora\TOM Enterprise\Interop
  3. When the directory changes, enter the following: install.bat
  4. Please verify you can open the Schedule Board. If you cannot, please contact our helpdesk 913-322-4666.

How to Open the Command Prompt?

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