The Electronic Transaction list is used to view and manage all Electronic (i.e. E-Pay) Transactions that are run in Total Office Manager.
- From the main menu click Customers | Electronic Transaction | Electronic Transactions List.
The Electronic Transactions list should be used to view and verify electronic transactions. For the Administrator user this list also includes options to void and delete transactions shown on the list. ONLY Test Mode transactions should be “deleted” from this list.
- If for any reason you need to void a transaction (e.g. overcharged) and your intent is to stop the transaction from completing, you may VOID the electronic transaction from this list but you MUST do so before the transaction has settled.
- Transactions usually settle at the end of the day, though specific settlement periods may vary. You should contact Authorize.net for more information about your settlement period.
- If you overcharged a customer or you need to issue a refund, we recommend that you allow the transaction to settle and issue a refund as opposed to voiding an electronic transaction.