Have you ever recorded a deposit in Total Office Manager and later found you’ve made a mistake?
Often, you will not catch a deposit error in Total Office Manager until you are reconciling your monthly bank statement . If a deposit has been recorded incorrectly because a customer payment was entered for the incorrect amount, following are the steps to correct your deposit:
In order to correct a customer’s payment that has been grouped in a deposit with several other customers’ payments, first, you need to delete the incorrect deposit.
With the deposit on screen, select “print” (at the top of the deposit screen) to print a copy of the deposit (so that you can remember which customer payments were in the deposit) then, delete the deposit.
Once the deposit is deleted, the payments will show up in the “Undeposited Funds” window again. Now, you can edit and correct the customer payment that was input for the wrong amount.
Go to “Make Deposits” and check off the corrected payment and the other payments that made up the original deposit to reenter the deposit to your check register.
Now, your deposit is correct and your customer’s balance in accounts receivable is also correct.