Enterprise Resource Planning (ERP) Software versus Field Service Management (FSM) Software versus Customer Relationship Management (CRM) Software
If you are in the HVAC, plumbing, electrical industry, or another contracting business, you have likely heard terms like “FSM software”, “ERP software” and “CRM software” used to describe software programs you might have heard about. Have you ever wondered what these terms are used for and what they mean? In this article from James R. Leichter, we will unravel the mystery of these terms and tell you what they all mean.
