troubleshooting

Understanding Runtime Exceptions

HELP! What is this yellow screen that kicks me out the program? When working in the desktop application, you may receive a screen with a yellow banner.  This is a runtime exception and is commonly referenced as a “Yellow Screen error”.  Runtime exceptions occur when a software application is waiting for the computer or has …

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Hosted Troubleshooting FAQs

Q: Why do I keep getting disconnected from the hosted platform? A: The hosted connection is reliant on a steady internet connection being present.  If there is any disruption to the connection, your computer may disconnect you from the remote connection.  Here is a quick list of things to check if you are continually getting …

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By entering your information above and clicking the “Agree and Get Started” button, you agree to our Terms of Use and Privacy Policy that we may contact you, by SMS, at the phone number and email address you provide in this form in accordance with our Terms of Use. Promotion Terms & Conditions apply.