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Unapply a Credit to an Invoice

How to Unapply a Credit to an Invoice

If you applied a credit to an invoice and then realized that was the incorrect application, this will tell you how to reverse that.  

Customer:Job History

In order to do this, you will first need to navigate to the customer history for that customer. You can do this by finding them in the Customer:Job list located at ‘Customers’ > ‘Customer:Job List’. Once you are here, you can right-click on the customer and click ‘History’. 



Once you are in the history for that customer you should be able to go to the sales tab to see all of the sales, credits, or invoices from the current customer. You will want to right-click on the credit that has been applied incorrectly and click adjust. 


How to adjust the credit

Once you click adjust you will see all of the applications of this credit. You can find the incorrect application and select it to be deleted. 

Once you delete this application you will see that the balance has returned to the credit to be used. 


You will want to use this adjust screen anytime a payment has been applied incorrectly. By using this screen you will unlink the credit to the invoice and should be able to apply the entire amount to another invoice of your choosing.  

Trial Balance Report

Using the Trial Balance Report

A trial balance report is an internal document that will remain in the accounting department. It is a listing of all of the accounts in the general ledger and their balances. However, the debit balances are entered in one column and the credit balances are entered in another column. Each column is then summed to prove that the total of the debit balances is equal to the total of the credit balances.

~ Definition Source:

Accessing the Trail Balance Report

  • From the main menu, click Reports | Accounting | General Ledger | Trial Balances, or use the Report Navigator.

Trial Balances Report File Path
Trial Balances Report File Path

Report Options

Report Options

General Controls

  • Select Account – To filter the report by a particular Chart of Account (COA) account, select one from this drop-down list.
  • As Of – Choose a date for which to run the trial balance.
  • Show Accounts with Zero Balance – When ticked, all COA accounts are displayed in the report, even if an account balance is zero.

Other Controls

  • Cancel – The Cancel button closes the window.
  • Preview – The Preview button will show an on-screen display of the report, from which a hard-copy can be printed.  The preview screen is also capable exporting the report in a PDF format for email use.  A text search function in the preview screen can be used to locate a particular string of text.
  • Close Window on Preview – Ticking this checkbox will have the options window automatically close when the Preview button is clicked.

Trial Balance Tips

  • The Trial Balance report is frequently used in combination with the General Journal Report to locate problems.


Below is an example report (which may have been cropped and shrunk to conserve space).

Trial Balance Report PDF
Trial Balance Report PDF

Related Content

General Journal

General Journal Report

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