Total Office Manager

Understanding Runtime Exceptions

HELP! What is this yellow screen that kicks me out the program? When working in the desktop application, you may receive a screen with a yellow banner.  This is a runtime exception and is commonly referenced as a “Yellow Screen error”.  Runtime exceptions occur when a software application is waiting for the computer or has …

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Hosted Troubleshooting FAQs

Q: Why do I keep getting disconnected from the hosted platform? A: The hosted connection is reliant on a steady internet connection being present.  If there is any disruption to the connection, your computer may disconnect you from the remote connection.  Here is a quick list of things to check if you are continually getting …

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ActiveX Message When Sending Email

Q: When trying to send email from Total Office Manager, we keep getting and “ActiveX cannot send email” message. Email is configured as a 32-bit mail client and error still appears. A: We have isolated this behavior to machines installing Total Office Manager and .NET Framework 4.8 (or higher) was the only version installed.  To …

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Accounting Reviews – FAQ

Chart of Accounts Review Q: What is a Chart of Account Review? A: Aptora offers each client a one-time complimentary review of their Chart of Accounts setup.  When done at the start of database setup, this review will help to catch common setup mistakes users make before processing of daily transactions which impact accounting begins. Improper …

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What are Invoice Item Types?

Q: What are invoice item types and how are they used? A: The following is a list of the various Invoice Item Types and how they might be used in Total Office Manager. An Invoice Item is anything that can be added to the “Items Tab” found in an invoice, sale, estimate, bill, check, and …

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Request a personalized demo.

By entering your information above and clicking the “Agree and Get Started” button, you agree to our Terms of Use and Privacy Policy that we may contact you, by SMS, at the phone number and email address you provide in this form in accordance with our Terms of Use. Promotion Terms & Conditions apply.