This section contains topics related to setup, installation troubleshooting, hosted configurations, updates, etc.

Mapping Drives for Network Shares in Aptora Hosted

By |2021-07-27T15:00:29-05:00May 12th, 2020|

 When working within the hosted Total Office Manager environment, you may want to save to your local computer or internal network drives.  In order to do this, it will be necessary to create a mapped drive to access from within the RDS (Remote Desktop Services).   These instructions will explain how to create and utilize the

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Installation – Networking

By |2021-07-26T13:11:52-05:00August 12th, 2019|

Introduction Total Office Manager ®  is designed for both single-users on a standalone workstation, as well as multiple-users across a well-maintained network. This topic focuses on network installations of Total Office Manager. Our technical support department will NOT respond to any questions related to networking. This is the job of your network administrator. The reason

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Aptora Mobile II – User Configuration/Setup

By |2021-07-28T12:06:25-05:00August 6th, 2019|

Introduction Aptora Mobile II is cutting edge field service management software developed to complement our award winning desktop accounting software package, Total Office Manager. Aptora Mobile II - User Configuration/Setup will provide mobile access to the information and features technicians, salespeople, and even owners need most. Aptora Mobile II can be accessed from almost any

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Aptora Mobile II – Preliminary Setup – Part 3 of 3: Install IIS

By |2021-07-29T15:39:14-05:00August 6th, 2019|

Introduction This is a continuation of Preliminary Setup - Part 2 of 3: Port Forwarding and Preliminary Setup - Part 1 of 3: Networking. Registered Domain or Sub-Domain You will need to obtain a registered domain (e.g. Aptora.com) or sub-domain (e.g. mobile.Aptora.com) for use with Aptora Mobile II. The domain or sub-domain you obtain will

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Aptora Mobile II – Preliminary Setup Information Part 2 of 3: Port Forwarding

By |2021-07-29T15:37:32-05:00August 6th, 2019|

Introduction This is a continuation of Preliminary Setup Information : Networking. Port Forwarding To provide a basic explanation of the term, Port Forwarding is when you configure your network router to proactively identify and redirect every packet to travel on specific electronic lanes. Instead of having every packet stop at each port in turn until

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Aptora Mobile II – Preliminary Setup – Part 1 of 3: Networking

By |2021-07-29T15:37:09-05:00August 6th, 2019|

Introduction The Aptora Mobile II server and software configuration requires some preliminary steps in order to make the program work properly and are generally required for configuration. Aptora Technical Support cannot provide any configuration assistance unless the following are obtained. If you are using a wireless device that acts as your modem and router you

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Aptora Mobile II – Server/Browser Requirements

By |2021-07-30T14:23:11-05:00August 6th, 2019|

Introduction Aptora Mobile II, a complement to our powerful field service management software Total Office Manager, is both an application and web browser based system. There is no special hardware or software needed other than an internet browser and internet connection. The content below will discuss Aptora Mobile II - Server/Browser Requirements. Platforms Mobile Application

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Workflow Navigator

By |2021-07-19T09:32:15-05:00July 26th, 2019|

Introduction The Workflow Navigator provides a GUI (Graphical User Interface) for common workflow processes.  Its purpose is to use picture icons and diagrams to steer through ordinary tasks and to access often-used lists and reports. Form Access From the main menu, click View | Workflow Navigator.  This command toggles on and off the display of

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Check Web For Update

By |2021-07-29T10:50:30-05:00July 26th, 2019|

Introduction This help topic explains how to use Total Office Manager's Check Web For Update utility for our on-premise clients. If you are a hosted client, updates are performed automatically on your behalf. Usage This utility makes it possible to quickly and easily know that you have the latest enhancements and service updates to your

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Print – Options

By |2021-07-09T20:49:16-05:00July 26th, 2019|

Introduction This help topic explains how to select certain options to print various forms and sales related reports in Total Office Manager. These reports include sales, invoices, credit memos\refunds, estimates, and purchase orders. This help topic does NOT pertain to checks and payroll checks. These forms and reports have a slightly different set of options

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Aptora delivers a true All-In-One services software solution including CRM, accounting, payroll, inventory, vendors, sales, marketing, dispatch, flat rate pricing, and more. NO 3rd party plugins or integrations required. Created by contractors for contractors, we know what it takes to grow your services-based businesses.

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