Setup Mobile Devices for Tracking You can track the mobile device the employees are carrying. This is done through the Aptora Mobile II® or the Geo Time Tracker™ app. The map communicates with the app to determine its location and then displays that location on the map. The map is updated every two minutes or …
How to Troubleshoot GPS Tracking Issues The following steps should be followed if you are having trouble displaying your mobile devices or vehicles on the schedule board’s map. This help topic does not include Verizon troubleshooting steps. That link is below. GPS Troubleshooting Step by Step Guide First Step: It is important to know if …
Field Service App Search Tips Having trouble finding things while in a work order or invoice using the field service mobile app? Be sure users know they can search descriptions. Have them think about unique strings that would only be found in the task or item they are looking for. The following string might help …
Tips For Locating Tasks and Items in the Field Service Mobile App Read More »
Software Help and Assistance Comes in Four Levels Aptora puts a lot of resources into training its employees on its products. There are basically four levels of software knowledge. We want to share these levels with you. We believe it will be helpful to know what to expect from the people you are speaking with …
What Software Technical Support Agents Can and Cannot Do If you have a question about the way Total Office Manager™ works, the best way to get an accurate and immediate answer is to consult the online help system (what you are in right now), and other areas of our website. Please also check our YouTube …
Introduction A software defect (bug) is an error or flaw or condition where the program is not doing what it was designed to do. A bug does not include a difference of opinion or the absence of a feature or capability. Examples A bug might be an error screen. In Total Office Manager this is …
Introduction Aptora’s Feature Request system allows our users to author, comment, and vote on software ideas. It is a great way to make sure your opinions are heard. It is also a great way to make sure that your ideas are documented and organized so that Aptora can give your answers on your requests. General …
We Want Your Great Software Ideas So you have a great idea on how to improve our software. Well, we’d like to hear about it. We don’t want to dampen your enthusiasm, but before you send us your idea, there are a few things that we would like to tell you with regard to what …
Introduction to Database Maintenance and Optimization IMPORTANT: Your database may not be getting backed up. If you are not on Aptora’s hosting plan, please read this important help topic. Your Total Office Manager (and related software such as Aptora Mobile II) company information is stored in a Microsoft(r) SQL Server(r) file. That file needs regular …
Database Configuration, Maintenance, Optimization, and Backups Tips Read More »
Introduction There is a lot of confusion with Group items and that group item’s total amount line. There are Group items and there are Subtotal items. These work differently by design. Group items have a line at the bottom of that group. That line is a total for that group item and that group item …
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