Q: We have automatic numbering for our work orders. But Aptora gave us a very high 6 digit work order number. How can we change it back to a 5 digit work order number and still have automatic numbering? A: To change your work order numbers, determine the highest 5-digit work order number in the list. …
There may be times when the mobile installation becomes corrupted and removes access to components previously installed. The plug-in for Form Builder in Aptora Mobile II falls victim to Windows Updates when the original installation was not completed with the User Account Control disabled. You can always tell the applications affected as the icons will …
Reinstalling the Aptora Mobile II Form Builder Plug-in Read More »
Sending File Attachments from the Field Using Aptora Mobile II Q: When sending an invoice or a work order, why can’t we quickly attach any file from the customer’s Document Links form? A: Before we answer that, let us explain a little more about how the feature works. When a user saves a Mobile Form …
Why Can’t I Attach a File From Document Links in Aptora Mobile II (the app)? Read More »
If you don’t have internal technology experts who have the skills to maintain server environments, backups, etc. then we recommend either the cloud or hybrid option.
The technology and service is the same. The difference is your Total Office Manager license preference. The Cloud option is when the license is included with the monthly fee giving you the lowest up front costs. Hybrid means you purchase the on prem license with an increased upfront cost, but you save on the monthly …
What is the difference between Cloud and Hybrid? Read More »
Yes. If you choose the cloud or hosting option, we’ll setup your server environment for you. You will just be responsible for learning and setting up your business on Total Office Manager. If you decide you need to do on-prem, then you will need to allow additional time to setup your servers, security, and backup …
Will my integration selection affect my onboarding? Read More »
There are several ways to look at this so the best option may be different for each business depending on their financial strategy and technical expertise. Cloud: Requires less up front cost, but the monthly costs will be more over time On Prem: This is the higher priced option. You are responsible for the setting …
Introduction Do you want your technicians to be able to add an item from scratch? Would you have them deciding what item type to add and have them selecting from your chart of accounts? This could create accounting problems. And once an item type has been selected, it cannot be change. If no, we have …
Why Can’t Our Technicians Add New Items in the Field? Read More »
Support Hours Our technical support department takes incoming phone calls Monday through Friday from 8:00 AM to 12:00 PM and 1:00 PM to 4:30 PM CST. Our support agents are actually working from at least 8AM to 5:00PM and beyond. Our goal is to catch up on all phone calls, email, and forum support questions …
When is live support available and how long does it take to get a response? Read More »
Q: Why do I get an denied access error when changing the mobile file storage path to a location outside of the installed machine? A: Aptora Mobile II, through the mobile configuration utility, allows for selection of the file storage location for files created or stored through the mobile application. The default location is …
Changing the File Storage Path to a Location Outside of the Installed Machine Read More »
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