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Q: Why do I keep getting disconnected from the hosted platform? A: The hosted connection is reliant on a steady internet connection being present. If there is any disruption to the connection, your computer may disconnect you from the remote connection. Here is a quick list of things to check if you are continually getting […]
Hosted Troubleshooting FAQs Read More »
There may be times when the mobile installation becomes corrupted and removes access to components previously installed. The plug-in for Form Builder in Aptora Mobile II falls victim to Windows Updates when the original installation was not completed with the User Account Control disabled. You can always tell the applications affected as the icons will
Reinstalling the Aptora Mobile II Form Builder Plug-in Read More »
Q: When trying to send email from Total Office Manager, we keep getting and “ActiveX cannot send email” message. Email is configured as a 32-bit mail client and error still appears. A: We have isolated this behavior to machines installing Total Office Manager and .NET Framework 4.8 (or higher) was the only version installed. To
ActiveX Message When Sending Email Read More »
If you don’t have internal technology experts who have the skills to maintain server environments, backups, etc. then we recommend either the cloud or hybrid option.
What should I do if I don’t have internal IT employees? Read More »
The technology and service is the same. The difference is your Total Office Manager license preference. The Cloud option is when the license is included with the monthly fee giving you the lowest up front costs. Hybrid means you purchase the on prem license with an increased upfront cost, but you save on the monthly
What is the difference between Cloud and Hybrid? Read More »
Yes. Aptora uses the same technology including servers, security, backups, and everything in between for both cloud and hybrid customers. Both options also includes full support and automatic software updates.
Does Aptora use the same server environment for cloud and hybrid customers? Read More »
Hopefully this never happens, but nothing in this world is 100% hack proof. The question is, what is your disaster recovery plan. If you use Aptora Cloud then we will take care of restoring your software and data for you. If you purchase the on-prem license, then you will be responsible for restoring your software
What happens if my data gets hacked or I become a victim of ransomware? Read More »
Yes. If you choose the cloud or hosting option, we’ll setup your server environment for you. You will just be responsible for learning and setting up your business on Total Office Manager. If you decide you need to do on-prem, then you will need to allow additional time to setup your servers, security, and backup
Will my integration selection affect my onboarding? Read More »
Q: Why do I get an denied access error when changing the mobile file storage path to a location outside of the installed machine? A: Aptora Mobile II, through the mobile configuration utility, allows for selection of the file storage location for files created or stored through the mobile application. The default location is
Changing the File Storage Path to a Location Outside of the Installed Machine Read More »
Introduction Per the EULA (End User License Agreement), Total Office Manager, Aptora Mobile II, and related software, all use concurrent licensing. The maximum number of simultaneous users (users accessing your company file at the same time) is determined by how many user licenses your company owns. A server does not count as a user if
How User Licensing Works in Aptora Software Read More »
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