Aptora | All-In-One Field Service Management

Software Setup & Installation

Hosted Troubleshooting FAQs

Q: Why do I keep getting disconnected from the hosted platform? A: The hosted connection is reliant on a steady internet connection being present.  If there is any disruption to the connection, your computer may disconnect you from the remote connection.  Here is a quick list of things to check if you are continually getting …

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ActiveX Message When Sending Email

Q: When trying to send email from Total Office Manager, we keep getting and “ActiveX cannot send email” message. Email is configured as a 32-bit mail client and error still appears. A: We have isolated this behavior to machines installing Total Office Manager and .NET Framework 4.8 (or higher) was the only version installed.  To …

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Changing the File Storage Path to a Location Outside of the Installed Machine

Q: Why do I get an denied access error when changing the mobile file storage path to a location outside of the installed machine?   A: Aptora Mobile II, through the mobile configuration utility, allows for selection of the file storage location for files created or stored through the mobile application.  The default location is …

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